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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

426,626

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 426,626 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

We will definitely recommend Veterans United to other veterans who are looking to purchase their next home

headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend

The whole team did a wonderful job. Making my first time buying an home simple and easy. Thank you.

headshot image of Reece Bader

Loan Officer: Reece Bader

NMLS# 1925945

5 out of 5 Stars
Would Recommend

I love veterans united!!! I would only trust them !

headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

Sooo grateful. This process was smoother than I ever imagined!!!

headshot image of Haley Craig

Loan Officer: Haley Craig

NMLS# 2328461

5 out of 5 Stars
Would Recommend

While everyone has been a great help to the team, I’d like to give Lindsay a little extra praise as the second I had a question she was there to answer. (And I’m a very anxious person with these things!)The entire team has been splendid and I’m so grateful for you all! Very pleased!

headshot image of Brent Schultz

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend
headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend
headshot image of Billy Foster

Loan Officer: Billy Foster

NMLS# 2392884

5 out of 5 Stars
Would Recommend

Everyone has been great in making this process as smooth as possible. Thanks everyone’

headshot image of Jordan Powell

Loan Officer: Jordan Powell

NMLS# 2529041

5 out of 5 Stars
Would Recommend

Our team at Veterans United was amazing throughout the entire home buying process and I cannot recommend them enough. Shane and Taylor went above and beyond and I would recommend them and their services without hesitation. I appreciate all the hard work they put in and will definitely use Veterans United for any future home purchases thanks to how easy they made the process. This was our first time buying a home and having such an amazing team made all the difference. I wish I could rate them even higher, it's hard to put into words how much my wife and I appreciated our team at VU.

headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

Team was incredibly patient throughout the whole ordeal and making sure that we were able to process and close on the new place.

headshot image of Randee Barr

Loan Officer: Randee Barr

NMLS# 634652

5 out of 5 Stars
Would Recommend

Hana and her team (Heather, Josh, Candace) are such great people! They answered every question I had - and I had plenty! They were patient, proactive, and helped drive my first home-buying experience to the finish line. The personalized check ins were a nice touch as well. As a veteran, I made the right choice with Veteran's United.

headshot image of Hana Shehadeh

Loan Officer: Hana Shehadeh

NMLS# 1709138

4.5 out of 5 Stars
Would Recommend
headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

3.5 out of 5 Stars
Would Recommend
headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend

Great experience. Celina and Laura helped me with all of my questions throughout the process and made sure we made it to the finish line. Highly recommend.

headshot image of Celina Mowrey

Loan Officer: Celina Mowrey

NMLS# 378964

5 out of 5 Stars
Would Recommend

There is always going to be ups and downs threw this process and things can get frustrating. They all went above and beyond to make sure we overcame obstacles and made the process better threw each up and down.

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend
headshot image of Miguel Rosinski

Branch Manager / Senior Loan Officer : Miguel Rosinski

NMLS# 1828298

5 out of 5 Stars
Would Recommend

This team turned a terrifying event into a smooth seamless process. I have 0 complaints or concerns. I felt like family when i closed on my new home.

headshot image of Todd Rozanski

Loan Officer: Todd Rozanski

NMLS# 2351874

5 out of 5 Stars
Would Recommend
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend
headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend

All in all great services were provided. Definitely professionals at what they do.

headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
Would Recommend

It is my first experience buying a house for my family and I must honestly say that the entire VeteransUnited team is really incredible and very helpful.

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

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5 out of 5 Stars
Would Recommend
headshot image of Evan Carmichael

Loan Officer: Evan Carmichael

NMLS# 2042445

5 out of 5 Stars
Would Recommend
headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
Would Recommend
headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
Would Recommend
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend

Everyone I dealt with at VU was amazing. Detailed and quick to respond. Very diligent in their work and welcoming customer service.

headshot image of Phil Smyser

Loan Officer: Phil Smyser

NMLS# 1969021

2.5 out of 5 Stars

I know it’s a business but to get my closing document along with the sale of my loan to another company that that’s some BULLSH**. Found that to be pretty unprofessional since I will have nothing else to do with this company after that happened

Response from Veterans United

Hi Johnathon,

Thank you for sharing your experience with us. I'm really sorry to hear about the frustration you felt upon receiving your closing documents along with learning your loan was to be sold to another company. I understand how disheartening and unprofessional this must have felt, especially when you were expecting to continue working with us.

We do state that the servicing of your loan may be transferred on your initial Loan Estimate (on page 3), which is generally received at the very beginning of your loan process. While it's common in the mortgage industry for loans to be sold, we should have done a better job communicating this possibility and ensuring you felt supported throughout the entire process.

We're not set up to keep all loans for the long term, we are looking towards that goal. In the meantime, we only work with servicers that we have a good working relationship with, which allows us to collaborate in case of any concerns regarding your loan. A loan servicing transfer in no way reflects on your loan or how much we value you as a customer of Veterans United Home Loans.

We understand there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. If you have any concerns, please let us know! Our customer service supervisors can answer questions and concerns regarding a loan servicing transfer at 1-800-212-5200 or ClientAdvocate@vu.com.

4 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

Be sure your closing attorney does not go on vacation or meetings the week you are to close!

headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

More Reviews

See all 426,626 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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