The one that was working for me was just great. I cannot say the same for Trailswest Realty and its agents.
The loan process was pleasant because of the personnel was knowledgeable and personable. I only had two things that bothered me. The initial realtor didn't seem like he would listen to what we were looking for and seemed to just send me everything that came up in the area I was looking for and not in the price range I was seeking. When he was replaced by another realtor the experience went smooth and easy. The communication was great but just a little uneasy communicating with 4 different people. it was a positive experience overall.
Paul was available. Paul was always very nice. He even saved the deal from dying. My ONLY complaint with Veterans United is that I was recommended to a real estate agency that was VA approved only to be given a real estate agent that literally knew less about VA loans and their unique obstacles than I did. Paul though, is the man. Give him a raise.
Terri was wonderful too. Both very pleasant to talk and work with. I think they need a pay raise!!
VU was awesome to work with ...Joe Ferling and Joe Hooker made everything so easy and were great to work with.
GREAT COMPANY. GREAT PEOPLE
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On behalf of my family, we would like to say thank you for all of the work that was put into securing, and setting up the loan. A tedious process but with the professionalism that was displayed I would recommend , and refer this company to friends and family. Thank you!!!
After losing our daughter unexpectedly VU went above and beyond the call of duty to provide us a great amount of help. I cannot express the gratitude we feel for that.
Ms Howard was very nice and very helpful. The hold team was helpful
The loan was easier to complete than I expected, especially since it was all done long distance. I had people tell me that "you have to jump through a bunch of hoops for a VA home loan," but I never ran into any holdups. I am very pleased with the whole experience and I would recommend VU and Kevin McMillen to any veteran.
Wonderful! Patsy went the extra mile to make things happen as quickly as possible and always made sure we were informed of what was happening. She was very patient , understanding and caring of our needs. Very competent and knowledgable of all the ins and outs of her job!
I also worked with Kendra Ford who was very nice and she was always quick in getting back with me on my questions. Great team!
Loved my experience and couldn't have been more impressed. Smooth sailing. Only the seller had issues at the end fulfilling home inspection repairs that he agreed to. But that was on him.
I would have given the entire Veteran United experience an 'Outstanding' but the Closing was prolonged for the seller because the fund transfer took so long. I should've taken about 15 minutes but it was about an hour or more. Even with that, I would highly recommend Veterans United!
The personnel that worked with me were just outstanding. I was kept informed and updated as per what ever was needed to complete the application. Starting with Mr. Greenwood since the first time we talked he was so positive and very patient, plus he knew that with Laura and Shan they were going to make it possible to make the application happen. I feel I was blessed with the Team Work that they provided.
No complaints! Everyone we spoke to along the process was kind. Never spoke with one employee of Veterans United through a phone call or email that seemed to have a bad or unhelpful attitude.
Tim Hentz helped me through the process by helping me to improve my credit! He never gave up and kept on top of things. He then referred me to go through the approval process where my relationship with Maureen O'Hare started. I give her an 'A+'! I am so thankful I found all of these great individuals within the VU experience. I couldn't have asked for anything better. I wish there was a way I can thank these individuals in person.
Awesome Team!! Thank you for your professionalism & support through this process. You are appreciated!!!
After our first home loan with Veterans United, we returned for a second round. We came back because Breck is magnificent to work with. We were working with a local loan officer at a small local bank and were living a nightmare that fell apart completely with our attempt to purchase a home. We started the process over and picked Veterans United off of the internet figuring that we couldn't do worse. We were fortunate enough to be hooked up with Breck and the nightmare of buying a home turned into a dream. We were so pleased with Breck and Veterans United that we came back when we moved again and were not disappointed. I recommended V.U. to my nephew and he also had a positive experience. I would never go anywhere again and tell everyone I know about our great experience. Thanks for everything and hold on tight to Breck. She is the best!