Mary and her crew very helpful in guiding me through this long process.
Kyle and Jason made the process very easy and took the time to answer all of my questions thoroughly with each step.
A pleasure to work with. Smooth transactions all the way.
Overall experience was outstanding! I will highly recommend Veterans United to all my friends and family. I learned so much during the home buying process.
Always helpful with follow questions
Well when I first came to veterans United Lauren Zettler help me because my credit wasn't that great. She guided me on how to get my credit up and move through the process and I'm thankful For that
Having served our Armed Forces for 27years, I have become accustomed to 'due diligence' and attention to detail. I am so thankful for the loan team I was assigned to because of their exceptional customer service. They demonstrate in ALL aspects the professionalism I've come to expect. Kudos to Shane Miranda and Jeremy Essner!!!
This process was very disorganized with a huge lack of communication
The entire process was amazingly simple. From the initial application, to getting a phone call ten minutes later, getting pre-approved, and uploading all the documents to a website that is actually user friendly as shit; it was easy and streamlined. If everything was as simple as this, the world would be a better place. If the military worked as efficiently as Veterans United, we wouldn't have wars because no one would f*ck with us.
Overall experience was very good. I had a unique situation being stationed overseas / deployed and was able to purchase a home for my family back in the U.S. The online features and ability to do basically everything through the website made it possible in my situation. The employees were extremely helpful and made everything happen when it was supposed to.
Overall the agents did well. However, it would seem best to request the client to acquire all paperwork on a timely manner. Some paperwork would be best to request from the client for an"just in case" situation so the client does not have to rush a week prior to closing.
Very attentive and Personel . Never expected the great service they all provided .
We started the loan with VU under the impression that we would close on a certain date. In fact several emails I received even up to the last few days had this date on it. Even the realtor that VU provided had us come meet her on the day of the expected closing, only to find out when I showed up that we would not close for another 3 days. Normally that would not be a big deal, however I had taken off work for that day, gotten a hotel, and rented a moving truck all of which I had to extend for another 3 days. I also had to go to work on the new closing day which means I had to sign a power of attorney for my wife so she had to do everything by herself. It was a horrible experience and cost me hundreds of dollars.
Justin was outstanding with his work. Highly recommend for all VA loans.
Top Notch, (5) Five Star outcome from the first initial contact with Lance to finally speaking with Mike himself calling me with his favorite (3) three words "Clear to Close"!
