The ability to communicate via texting was very important. The response to my texts was within minutes.
Great company to get a loan with!
Great experience with them...helpful, resolved issues and addressed all concerns.
If you are a veteran and are a first-time home buyer (and a little scared like I was), do not hesitate to utilize Veterans United. Our loan team was extremely professional, helpful, and made this process as stress-free as they could. Thank you Veterans United!!!
Despite the stress inherent in buying a home, Veterans United makes the loan process less stressful. The secure site is wonderful for document uuploads. The loan officer anticipated our needs and potential issues and addressed them proactively.
Veterans United did an excellent job of making buying a house very low stress. They do a great job of keeping first time buyers like myself on track and organized. The two ladies I worked with were very friendly and organized. The real estate agent they assigned to me was also organized and professional. Although I don’t have much experience with buying houses, I can’t imagine any other company being as efficient, organized, or professional as Veteran United.
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I just what thanks for the new house
The overall experience was smooth and seamless.
Thank you again for all your help.
This process was much easier than I expected. There was always clear communication on what was needed.
Veterans United is definitely the way to go when using your VA loan to buy your home. Our home loan team made every step very easy. If I wasn’t sure about something, I knew that my question would be answered right away. This home is the 6th home that we have purchased and I don’t have any idea what those loan officers names were. I can tell you that I will always be grateful for Jerry and Taylor and the personal care we were given. Most of all, the big difference was the open line of communication, hands down!
Although it was a long process, Gina kept us informed on next steps and our progress through out the whole process. I would highly recommend Veterans United to anyone looking for a mortgage.
Veterans United and our loan officer, Eric Soete, helped us tremendously with buying our first home.
We are first time homeowners and did not know much but United Veterans were so quick to reassure us that all was well. The unknown can sometimes make you feel insecure but the professional way that they handled things from beginng to end eased our concerns. Thank you to all of the people at Veterans United.
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Response from Veterans United
Hi Andrew, thank you for the feedback on your experience. It sounds like you ran into an issue with the VA Residual Guideline. The VA wants to make sure you have a specific amount of money leftover after making all liability payments for living expenses. This number raises with the number of dependents living in the home. If you would like to speak to a member of our Client Advocate team about this, they remain available to you.
