My husband was treated horribly when he came home during and after his 3 tours of Viet Nam. As far as I know Ryan Madison was the first person to actually thank him for his service. His sincere respect, compassion, guidance, patience, and understanding helped us get through the process of buying and relocating to Kentucky.He and his staff went so far above and beyond anything we had experienced in trying to buy and finance property we both said several times to each other that the next problem would probably be the deal breaker and that never happened. They have our sincere gratitude for sticking with us through this process and we gladly recommend them to any Vet and family needing a mortgage.
For someone with VA in your name I would have thought you would have been a lot more personal and professional. When I do this process in the future I will be calling around to other lenders to see my best rates because yours was not. When I visited my lenders office I noticed very expensive cars in the parking lot that were owned by your loan officers. These officers are obviously spoiled by the market around here that they don’t feel the need to satisfy customer. I hope this survey will help others in the future.
Response from Veterans United
Thank you for this information, Bryan. We appreciate the opportunity to research your experience and learn more. One of our Client Advocate team members is available to speak with you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
Veterans United made the purchase of my new home seamless. Everything was done quickly and efficiently. Definitely would recommend!
Great customers serviceWill not point you in the wrong direction No pressure no rush.Very vet friendly.
Our experience was for the most part smooth sailing and the staff made the entire loan process easy for first time home buyers to purchase a home.
Ready to see for yourself?
Experience first-hand why 380,920 homeowners give us a perfect score!
Our experience using Veterans United was nothing short of phenomenal! We would definitely recommend them to anyone and would absolutely use them again ourselves. Super smooth process with amazing customer service! We could not be any happier with Veterans United!
Absolutely the best Lender for your VA benefits for your home loan. Excellent all the way around!
Ready to see for yourself?
Experience first-hand why 380,920 homeowners give us a perfect score!
If you aren’t using Veterans United with Terry and his team then you are wrong. Not only are they there every step of the way during your home buying experience, but anytime of the day Terry or his team was there to answer my questions. Above and beyond what I expected from a loan company
Amazing. The service and specialists helped me above and beyond
Veterans United definitely exceeded all of our expectations! It has been a pleasure doing business with them. The entire team were extremely friendly and knowledgeable. We are forever grateful for the outstanding service we received throughout our entire home buying journey! A special thank you to Allison Basnett and Shelbie Brumley for their phenomenal dedication and work ethic. We would highly recommend Veterans United to anyone looking to purchase a new home!
