You guys made a hard process very simple
Communication was excellent
The team was amazing. From start to finish everyone was extremely tentative, responsive to correspondence, and over the board professional on every level.
There is NO reason, after finishing this process, NOT to refer someone to Veterans United, if I knew they were interested in buying a house.
Dorian made our experience super pleasant and helped my wife and I tremendously through our first home buying experience. Could not have asked for any better!
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Charlotte McClellan and her staff were phenomenal
Andy and Brandon were outstanding in the entire process. Kept me informed on progress regularly and always let me know what was needed in a timely matter. Made the targeted closing date with no problem, and could have closed early if the seller had agreed. Great experience!!!
Derek was nothing by helpful
From beginning to end, the team at Veterans United made the entire process seamless and efficient.
I own 3 properties now with the one I just purchased through VU and this was by far my worst experience. I went through this process once doing a FHA loan and 3 times doing a VA loan. By far The most intrusive lender so far. While going through underwriting they were asking for documents that’s they should have asked for at the very beginning of the loan application, not at the end. Trying to get in contact with my transaction Cordinator was virtually impossible. I would have to leave voicemails and wait for a message. She wouldn’t even have the decency to call me back. I personally prefer speaking than texting/messaging.
Response from Veterans United
We appreciate that feedback Christian. A member of our Client Advocate team has reached out of additional information from you. We realize that there is nothing we can do to change the experience you had we want to ensure that other Veterans in the future do not have similar issues. We will research your file to see what we can learn and improve upon. Thank you again for your review.
Everyone involved with us in acquiring this new home were all instrumental in us achieving our goal. Thank you so much. You are all invited over for dinner, and a horse ride.
The loan team I had was headed by Nathan. What an outstanding team of professionals. If it was not for this team I do not believe that my dream of owning a home would have happened. A very heart felt thank you from my family to your team.
They made my Dream of owning my own Home so painless and simply. They always communicated with me through process. I would and have recommended you to other Vets.
Very Accomadating. Very helpful
I have absolutely nothing negative to say. Nick and team are the finest people that I have had the pleasure to deal with. Veterans United values are solid. They think of everything. Superb customer service.
1st time buying a home and Jodi and her team was extremely helpful thru the entire process.
