As a homeowner who has been through this process before, I can honestly say this was by far the fastest, easiest and most stress free.
If you are a Veteran looking to purchase a home or refinance an existing VA loan look no further than Veterans United. I purchased a home through Veterans United and then I refinanced my existing loan to a lower interest rate. Both times they handled everything fast and professionally. I will use them again and highly recommend you do also.
Overall, our experience was very very positive. In the very beginning Lindsey followed up personally and the process was very smooth. It was at the end that we had minor hiccups: our prior addresses took multiple tries to be corrected and there were unforeseen delays in the underwriting process. But the minor issues are dwarfed by the positive experience of getting our dream home and being able to work with an out-of-state agent and company (Alberto and Veterans United), seamlessly.
Matt was VERY responsive, attentive, knowledgeable and dedicated in helping us with our very first home loan. Matt coordinated with realtor and us smoothly and effectively. He saved us a lot of time and headache. We often hear the process can be very challenging. However Matt’s attention and willingness to explain very thoroughly all our questions eased us on this process. We very thankful for his hard work. We highly recommend Veteran United based on his amazing skills.
Carma and her team are a great group of people to work with .
In today's real estate market. It's sad but true. Lenders are a dim a dozen. With that being said you need to be very competitive in basic customer service. Veterans United did not provide this for me. It was a big let down after I had herd so many positive things about the company. To be clear everything went through and I got a new home. So i am not just someone upset that they didnt get a house. I am going to advise to anyone I talk to shop around and use someone local because after my experince with veterans United i will not be using them again, and I would suggest that no one else does either! Because if I told someone to use veterans United and they went through what I did in dealing with them! I would be worried they would then be upset with me for suggesting they use them!
Response from Veterans United
Ruben, we appreciate your providing feedback and hate to hear things did not go as well as expected. We typically pride ourselves on our service, but it appears we may have dropped the ball here. We'd really like to know more about what led to you feeling this way. Please contact our Client Advocate team so we can evaluate how we can improve our service for all Veterans. Thank you.
My overall experience with Veterans United was a great one. From start to finish I had help along the way. I never had a stressful time during my home buying process as my team worked very hard so I wouldn’t. I will definitely recommend them to everyone!
Nick really wants you to succeed in the process and very clearly lays everything out. He is a very charismatic individual, well spoken, and has a lot of confidence in his answers, which leaves you feeling very confident. I didn't at any time feel like I was lost and if I did, a quick call with nick would straighten out any confusion I may have had. He walked me through buying a house without a realtor, which is typically a little more paperwork and time consuming and made it seem easy. Thank you for all the time and effort!!
My experience with Veterans United and the team assigned to me was truly amazing! I could have not ask for a better team. They made my journey feel like I wasn’t alone any questions, concerns even just to chat made this process a little less scary. #firsttimehomeowner
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If a Veteran is looking, Veterans United made me feel that they had my best interest in mind at all times!!! Extremely knowledgeable with the VA systems and took all the stress out of the process!!!! All I can say is Bravo Zulu to Veterans United!!!!!!!
If you are wondering if you are capable or able; trust your gut to get pre-approved! Then trust your gut to move forward with Veterans United as they are are thorough, confident and well versed int the process to get you in a home in 30 days! If you work hard, they will work harder to get you what you want. Our first home buying experience was the best; and it was because of our amazing mortgage team! Justin and Brittany will always be a large part of our family's heart. They helped us accomplish something we didn't even know we could. One million thank you would never be enough! Don't let another moment go by; let Veterans United help you get the home you deserve!
Stated my objectives in Refinancing and he exceeded them all.
Very fast and painless.. Thank you. Will use them again if I buy another home.
The online interface is very cool. Its efficient and easy to use and gives you a good idea of how things are progressing toward closing. The specialists you work with through the process are very responsive through text, phone, and also email. I didn't know what to expect when I first started shopping for lenders, once I started working with Veterans United I knew I wouldn't continue to shop elsewhere. The way they hold your hand through the process is very helpful.
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