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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

421,871

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Charlie and Courtney gave us the fastest closing we could have asked for! We had been working with a couple other lenders on a conventional loan that were misadvising us on my VA benefits. Charlie, provided us with all of our available options and was able to lock in an even better rate! I cannot thank them all enough for getting us to the closing table within 2 weeks!

headshot image of Charlie Marshman

Loan Officer: Charlie Marshman

NMLS# 2070027

5 out of 5 Stars
Would Recommend

As seniors, this is likely our last home buying experience and Malachi Goodman made it our best. Malachi out performed in every step of our homebuying process. Professional, knowledgeable, prompt in every communication. Highly recommend Malachi and Veterans United.

headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

3.5 out of 5 Stars
Would Recommend
headshot image of Nick Berardini

Loan Officer: Nick Berardini

NMLS# 2073527

5 out of 5 Stars
Would Recommend
headshot image of Chase Lyles

Loan Officer: Chase Lyles

NMLS# 2029622

5 out of 5 Stars
Would Recommend

Tony is simply AMAZING. I am incredibly thankful for his exceptional guidance throughout my loan process and his unwavering commitment to assisting me with all of the required paperwork. It has been an honor to work with him and his team!

headshot image of Tony Stephenson

Loan Officer: Tony Stephenson

NMLS# 1542765

4.5 out of 5 Stars
Would Recommend
headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

4.5 out of 5 Stars
Would Recommend
headshot image of Neil Hansen

Loan Officer: Neil Hansen

NMLS# 1766788

5 out of 5 Stars
Would Recommend

Overall Veterans United and my real estate agent made my home buying process a breeze. 10 out of 10. I would definitely recommend!

headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

3.5 out of 5 Stars
Would Recommend
headshot image of Douglas Brady

Loan Officer: Douglas Brady

NMLS# 863095

5 out of 5 Stars
Would Recommend
headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

5 out of 5 Stars
Would Recommend
headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend

Superb team all around! As a first time home buyer the stress I was preparing to face never came because of them all. They communicated with me and each other at a top tier performance level. Worked with me and were so patience with my busy work schedule. In Navy fashion they all deserve a Bravo Zulu!

headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars
Would Recommend

Final closing was delayed by not having an expert available at closing causing a 2.5 hour wait for VA finalizing paperwork and the title company had no idea what the delay was being caused by so we just sat around and waited. It was definitely not the smoothest closing process I have ever had on closing day. Prior to closing everything was absolutely smooth sailing and extremely self explanatory process.

headshot image of Dawn Plank

Loan Officer: Dawn Plank

NMLS# 35210

3.5 out of 5 Stars
Would Recommend
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

4.5 out of 5 Stars
Would Recommend

It was a rollercoaster ride. As I stated, the relocation company dropped the ball on several occasions. We had THREE closing dates, and the two first ones fell through because of the relocation team and their multiple failures in getting proper documents out in a timely manner. Adam, Steve, and Teresa kept pushing until we got things done. Thanks to all!

headshot image of Steve Gustafson

Loan Officer: Steve Gustafson

NMLS# 1599009

5 out of 5 Stars
Would Recommend
headshot image of Joshua Kittle

Loan Officer: Joshua Kittle

NMLS# 1035193

5 out of 5 Stars
Would Recommend
headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

2.5 out of 5 Stars
Would Recommend

See the above for mad props to Nina. Meghan also Put In Work (serious work) to get my loan approved, and she also deserves my sincere appreciation. I honestly hope I never, ever have to go through anything as stressful as a mortgage application again! But if I ever do, I will pray, pray, PRAY that Nina and Meghan are on my team. Those two ladies are consummate professionals, and have earned every good and honest shout-out that comes through your review portal.

Response from Veterans United

David, we appreciate your honest feedback and we are glad that you had a very positive experience with Nina and Meghan. We understand that the home buying process did not meet your expectations. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further on what could have been improved. We also know how the home buying process can get stressful. It can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. Again, we are thrilled to hear that you had great communication with your team and that they got you to the finish line. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home!

5 out of 5 Stars
Would Recommend

I appreciate how quick my team was at replying to my questions, how hard they worked to make sure we got what we needed and how they made sure we knew when they needed stuff from us!

headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

5 out of 5 Stars
Would Recommend
headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

5 out of 5 Stars
Would Recommend
headshot image of Joseph Sepulveda

Senior Loan Officer: Joseph Sepulveda

NMLS# 1835955

5 out of 5 Stars
Would Recommend
headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

5 out of 5 Stars
Would Recommend
headshot image of Danny Freeman

Loan Officer: Danny Freeman

NMLS# 1721091

5 out of 5 Stars
Would Recommend

If you want to feel like a trusted friend is handling your loan & you’re a fan of 5 Star customer service, then you must go with Veterans United. We have had several transactions with them & it’s a no brainer for us to reach out to them for our next one!

headshot image of Trevor Damer

Senior Loan Officer: Trevor Damer

NMLS# 1699779

5 out of 5 Stars
Would Recommend
headshot image of Gabriel Maldonado

Loan Officer: Gabriel Maldonado

NMLS# 1603442

5 out of 5 Stars
Would Recommend
headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend
headshot image of Ryan Bray

Production Manager: Ryan Bray

NMLS# 42982

4 out of 5 Stars
Would Recommend
headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend

I can't praise Stephen and Veteran United enough! Stephen, our loan officer, was an absolute rockstar throughout the entire process. He patiently addressed every question, big or small, and guided us seamlessly through the complexities of obtaining a mortgage. His expertise and dedication made us feel confident every step of the way. And let's not forget Eric, the loan coordinator, who was equally fantastic. If you're a veteran considering buying a home, I wholeheartedly recommend Stephen and Veterans United. You won't find a better partner in your home buying journey

headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

More Reviews

See all 421,871 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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