The entire process was flawless. Very detail oriented. The staff kept me informed thru the entire process.
Sent email with my comments to the team of Karin, Austin, and Max. Everyone was great, ESPECIALLY Karin.
There was an incident of a mistaken identify, if I may, where there was confusion of a previous client, who's loan was denied, being mistaken for us. The treatment received by us was an offensive situation where we were asked several times to provide our bank information repeatedly with no response. Until we came forward and explained which file we were under, the confusion continued. Don't know what that was about, but it was offensive, being that we were just in the office Friday, and this occurred on a Monday; and we were more than proactive submitting any and all documents we needed, efficiently, upon request. Other than that, our experience was very pleasant! The staff was more than helpful in their response time and explanations of documents and assistance to retrieve documents.
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Brian and Jeremy were excellent. I don't think they could have made it a more smoother process.
The Closing statement should be reviewed line by line with your financial manager on the case to ensure you understand where and what your money is going to. As a first time home buyer the spreadsheet was a little to much to grasp without outside knowledge. Once I spoke to Ashley I understood everything I needed.
An excellent and thorough job!Jaclyn was outstanding in working through the documentation process quickly and accurately.
Justin was wonderful he kept us informed and had our loan closed in record time. We can not thank him and Veterans United Home loans enough.
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Very courtesy and professional
Process was very professional, done extremely well, and ultimately very satisfying. Sam Brown is an amazing customer service rep. He kept me informed, which is extremely important. Answered every question I had and guided me along the way. I feel like I made a new friend with him. The highest compliment I could give is, as a former supervisor, I wish I had him work for me. He'd be one of my best. Very knowledgeable, polite, courteous, and friendly. I appreciate the hard word Monica did, and the rest of the team behind the scenes. Way to go all Ya'll.
