I’ve actually already have done this and will continue to do so.
I did my homework on other companies for veterans and in the process came across this company. I am so glad that I did because of the extremely informative information that was readily available for veterans and extremely easy to understand. So to start I would say great marketing strategies.
Jill's effort was appreciated. Underwriting needs a basic math refresher.
Response from Veterans United
Thank you for sharing, Richard. A member of our Client Advocate team will be researching this further to determine how we may improve our service for future clients. If you would like to further share your experience with our team we would value the opportunity to learn more.
I was a bothered by the fact that I didn’t know how much I had to have for closing until the day before closing. I understand processes and procedures but I think this could have been addressed differently. Not mad at all but it would have relieved some pressure to know earlier
Johnny and his team where great. Thanks for everything.
Friendly and very patient during the whole process.
Michael my va rep was very informative in all matters. And assisted me through the whole process in which he expressed greatly by answering any questions I had during and after work hours. Which to me shows the outstanding professionalism of his character going above and beyond his assigned duties in order to help me a veteran. Would I recommend him and his team.
It was comforting working with an organization that specialized in VA Loans. They knew all the requirements and had all the answers to our questions.
Amazing company to work with. Very Thorough and very very helpful.
The only compliant (more of a suggestion for improvement) I have is to have 24/7 availability. it's nerve-racking as the buyer in a market which sees homes go on and off the market in less than a day... not to be able to reach the loan team.
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More information upfront on total closing cost (an average, or something) would have been nice, but overall it was a good experience.
Kyle Bakker is absolutely wonderful. His knowledge, work ethic, client care, efficiency and personality are superior. Give Mr. Bakker a double raise. This is one employee you should never lose
Everybody I worked with was excellent
I would recommend using a local representative. You would be able to get more of a personal experience and get to know a face. Also, the rate may be lower. In our state the rate is 3% which I didn't know until the day we were suppose to close because we were moving from out of state. Make sure to research all of your options.
Response from Veterans United
Thank you for this feedback Joshua. Our goal at Veterans United is to help create the best situation for yourself and your family. We realize that interest rates can vary from lender to lender and is one of the most important factors in your home buying decision. Veterans United does have local branches set up to meet with you face to face if they are in your area. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Same as above.
