Working with Veteran's United was the best decision my wife and I could have made. They worked with us step by step and made the purchase of our first home easier than we thought was possible!
Working with Veterans United was a pleasure. All my questions and concerns were addressed in a timely and professional manner. I will recommend the organization to any of my Veterans friends looking to purchase a home. Both Presley and Sara worked with me though out the whole process. I had shopped around for loans before turning to VU. Others were not persistent and did not seem helpful at all. With Presley, this was not the case. From detailed emails back and forth with my realtor, CPA, and other people involved, she was very persistent and professional. I will de3finately come back in the future for my mortgage needs. Thank you Presley.
Simply fantastic customer service equal to no other mortgage company. Veterans United treated us like people not only the number of our credit score. Dont look anywhere else!
Leanna and Kimberli were both friendly and helpful. They helped keep me informed of what was happening and what i needed to do, and helped keep everything moving without being pushy. My realtor was also impressed with how quick they were with everything and how great they were to work with.
They do work hard, and seem to want to make everything work. Some mortgage companies act like you're twisting their arm.
Everyone we worked with was amazing. Any questions or concerns we had throughout the process were handled quickly. Justin and his team worked hard to get us closed on time so we could be in our new home before Christmas.
Veteran's United is one of the best Home Loan Mortgage companies I have worked with. The team assigned to you always kept you up to date on your application. If items were needed, these were requested in an expeditious manner and added to your file. The process was smooth, I was informed of all documents required up front, there was always open communication. I would definitely use Veterans United again when purchasing another home, Heather is one of the tops.
This was my second time working with veterans United and again had a very positive experience, friendly, professional and timely. I would recommend them highly.
They made the experience very easy and not threatening at all.They're always there to answer any questions I had.
They worked very hard and I appreciate all of their help. They answered all of our questions and concerns. We were first time home buyers and were building our first home, so we were nervous about what to expect. They did everything so fast to get us in our home by closing day and Christmas!! We are truly gratefull!
Not a Great experience by any means. I started out working with Sean Riley. This man needs to replace Zach Gunter. If I had dealt solely with Sean from start to finish, I would had been very pleased. Zach happens to be (as I was informed) the lead man. He NEVER responded to any of my emails or phone calls. After Sean (after I found house) I was passed on to, Chelsea Berendzen. She has a great personality but slow to respond at times. Sometimes I had to call her to have her follow up to a email request for information and sometimes, the other way around.I WAS NEVER told that once the VA inspector came out and if any repairs needed to be made in order to get the loan, there was an ADDITIONAL charge of $150.00 for the re-inspection. A total of $650.00. The inspector basically does a VISUAL ONLY INSPECTION. Very basic at best. I understand the fee, (although a lot of money) it would had been nice to be informed, upfront. Fortunately, I hired a home inspector for $325.00 that was worth every cent. Very through. This inspection enabled me to negotiate $5,000.00 from the seller at closing. This was my 9th. home purchase in the last 40 years, so I'm not new to this. This is my second VA home purchase, within the same amount of time. Beware that you might be asked for the same information more than once. AND ALWAYS find your own home insurance company. You could save over $1,000.00 or more as I did. Finally... read your preliminary closing documents for errors.
Response from Veterans United
Thanks for the feedback Larry. We agree that communication is key and apologize that your experience did not meet your expectations. We are happy to hear that the majority of your loan team provided this but will research your issues to make sure they are addressed. The appraisal fees are set directly by the VA and if you would like to discuss these we invite you to contact your VA Regional Loan Center. Our Client Advocate team remains available if you would like to discuss this in more detail.
They were very positive. Everyone we talked to were always helpful, and made the process easy. Erica and Katie were great and always had answers for any question.
These folks are the best at what they do!!!! I felt like they did all the work and I have a new home. From start to finish my loan team knew exactly what was needed to make everything happen very smoothly. I would recommend Dan Hopkins and his team to everyone looking for the best experience in purchasing a home with a VA benefit.
Wonderful team approach that made our home buying experience easy. Worked tirelessly during the holidays to make our closing. Wonderful response time to calls, emails and texts.
THE ABSOLUTE easiest home purchase I could have ever imagined! Any Veteran looking to purchase a home, speak with Veterans United!
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If you are a veteran and planning on using your VA loan, this is the company we would recommend. This is the second home my wife and I have bought using my VA loan and this was by far the smoothest one. Everything was simple to understand, timely and you were treated as a person not a client.
My first home buying was a wonderful experience. I learned a lot along the way and would recommend to anyone, especially, first time home buyers. Thank you
