Ross and Tim are two of the most professional, responsive, and customer-service oriented people I've ever had the pleasure of working with. They made me feel valued and always provided quick, clear, and polite responses whenever I asked a question via phone, email, or text. My family and I truly appreciate everything they did to help us get into our dream home!
Get totally and I do mean totally certified approve for loan before you do anything.Get all paperwork together first.The more prepared you are when there is no time constraint will decrease the stress when there is
Veterans United is an outstanding company to do business with. I would highly recommend that any veteran looking for a home loan contact Veterans United.My personal loan officer, Kyle Boger, was professional, courteous and always available, he had answers to all my questions and was very knowledgeable on all things related to Home Loans. Thank you Kyle!!!
Good folks that will treat you like family.
VU did a great job on our behalf and made the process easy. Denise was friendly and professional. She surprised us with how she showed her appreciation for our business
Veterans United made the process extremely easy. Never did I feel abandoned, they guided me step by step.If you don't use VU you are making a mistake!
Veterans United got it done with no issue along the way. Leanne Moss and her team had a step by step process that we followed to the letter and we were approved first try! Our retirement home is a dream come true and we have her and Veterans United to thank for it.
Very professional and knowledgeable people who made a very stressful time buying my first home much easier.
My only headache was dealing with Erin. Though Erin worked very hard and it was very appreciated, her customer service skills are slightly lacking. I feel there wasn't much compassion for dealing with a person that does not deal with the home buying process everyday. We had several miscommunications where Erin was very frustrated that I did not remember a term written in one of the multitude of documents exchanged ever the months. At one point Erin stated "my other customers don't have this issue" (paraphrase). I reminded Erin that as an RN if I were to tell my patients "Other patients can do this, why can't you?" that it would be incredible offensive. I felt a bit stupid at times and embarrassed that I did not completely understand the intricacies of real estate purchasing. With that said, Erin worked very hard and I appreciated her quick responses and am not adding this information as a negative on her performance in any way.
They. Always remind the importance and answers to data you are asked to give.
This company and employees are really great to work with the process goes smoothly from beging to end Thank You Jake and Brooke
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If you are looking for a company that cares about your needs don't hesitate United Veterans is the right choice.
Veterans United help my family buy our first home during a very difficult and trying time. We would not have gone to anyone else. Every step made the loan process smooth and painless.
Veterans United understands the stress of purchasing a new home and moving. They made the finance portion of the transaction easy, and MyVu is a simple platform to make the loan process smooth.
Veterans United Home Loans we on top of everything. Anytime I had a question I could call or e-mail. I did a lot of emailing and I had a response back usually less then 10 minutes. The loan team was very helpful and I am so thankful I work with such a great team to help me with my home buying experience.
