Overall Veterans' United allowed me to close on a home, which is a great benefit but the experience was not exceptional. Andy Moe would return calls and emails typically the same day, he was also very helpful answering my random questions. However, their was an issue of communication, or my exception of feedback which caused me to worry about the reliability of the entire process. I would rate my experience overall as a 7-8, with room for improvement.
Also, in terms of protection of client information. Collecting credit card numbers, case information, financial history, and employee information without a secure tunnel is quite alarming. I'm very surprised that PCI allows for the collection or processing of credit card information through unencrypted email. Maybe the development of a secure FTP or encrypted tunnel would be useful to the Veterans' United team.
Ultimately I appreciate the opportunity to originate my loan with Veterans' United and I'm grateful for Mr. Moe's expertise and hard-work. However, there are certain improvements that can, and should, be made.
Everyone worked side by side with one another. There is no doubt they are an awesome working team. Where one person would stop the next person was right there ready to start the next step with us. This home buying experience was a great one, due to the service our Veteran's United team gave us. Words can not express the joy we have with our new home. Thank you!
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Great job. !!!!!!!!
I had no Real Estate agent.
She was not from your company but she was amazing..
John Lazemka....the best. Period.
Stuart Waters and Amanda Parks are to be commended on there experience and persistence in completing our loan. Our VA home loan was not an ordinary loan in some respects It had many hurdles and obstacles along the way for them to navigate through. But they stayed the course and completed it. We are very happy and glad that it is completed.
We will definitely recommend Veterans United Home Loans to our friends and family