VU was great to work with and got my deal done even when I had been turned down by another lender.
An awesome and pleasant experience, everyone was very kind and respectful and the whole process went fast and without a hitch! Certainly better than Q------ Loans I worked with in the past!!
Veterans united made this process easy and understandable for a first time home buyer. I couldn’t ha w asked for a better team.
This is my first home purchase, so I don't have any comparison, but I can not imagine a scenario where it could have gone any smoother.
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I had the pleasure of working with Bill Musick and his amazing team. Working with Veterans United made the whole process of home buying so easy from guiding me on improvements and raising my credit score to explaining the final closing documentation. I would recommend Veteans United to any fellow Veteran.
We had a wonderful experience with our loan team. Between the lighthouse program, to the signing of the loan documents. I truly appreciate the help and dedication provided by the Veterans United Team.Garry
Overall, I had a great experience. Anytime I had a question or a worry, I was able to talk to someone on my loan team quickly and get the issue resolved. I felt like they kept me in the loop about everything and reassured me throughout the process. I have one bit of advice from my experience. Be sure to check your To-do list everyday because they won't tell you stuff has been added and when you get close to closing, it could cause a hassle.
Both Taylor Fruits and Jeremy Carver did an excellent job helping with the entire VA loan process and closingon time... thanks again..
RUN THE OTHER WAY!!!!!! DON'T DO IT!!! I bought a home through Veterans United because I have terrible credit. FIND ANOTHER WAY!!!! I'd rather hire Joe Blow off the streets than ever choose Veterans United again. I went through 2 loan officers/teams. Both sucked terrible. I don't know how they have such good reviews. RUN!!!
Response from Veterans United
Jennifer, it is important for us to incorporate customer feedback whenever possible to improve our service. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support. We value your input, and we are disappointed to learn that your closing experience was not better managed.
Very professional staff. I really appreciate Mrs. Kelly Foote she made my experience of being a first time home owner the greatest and it was perfect. The great thing about this company is they have a team that works like a well oiled machine, when someone is working your case and have to be out of the office they pass it to a team member without missing a beat. That way you are not waiting on that person to return to the office, your home purchase is still on track. Thank you so much I am very happy.
This survey could have gone drastically different. The main reason this is a 10 is only due to Laura. This survey would have been a 0 or 1 with a strong emphasis on never recommending to friends if we only dealt with Laura's team member Kelly. Communication was poor, phone calls were rarely returned, emails asking for specific responses confirming receipt of items were never responded too. Issues that came up with VA COE's were not notified to us until 2 weeks after the VA responded Veterans United with the additional items request. This was our second time using Veterans United and we went with you guys again because our first experience with Laura and her prior team was phenomenal. Again, I want to stress that because of Laura stepping in, we highly rate you guys once more, but only because of her efforts.
