John and his team are professional and always help you to feel comfortable during the home buying process. They handle everything with tact and pose and try to make a complicated process as simple as possible.
Great service, made it very easy and less stessful
My thoughts on a major purchase, like a home. I was thinking total stress. Veterans United and Dave team made it a smooth sailing purchase. I will totally recommend Veterans United to family or friend.
Made homebuying easy process
Over All, I would recommend, but Veterans United does drop the ball in a few areas. Ease of process of required documents is amazing! Their online app. for the phone is blazing fast and also straight forward and easy to use. Technology back and forth and communication with the load department superior. They are available it seems 24 hrs. a day. Professionalism in communications, they do make you feel like a super star borrower so I gotta give props where they are do. Morgan Swartz really seemed to be the pack mule handle the brunt of my application, and gold stars for her in most areas. My biggest issue is all the b.s. this company gave me over my home being on a Private Road. I am a very educated person when it came to my mortgage. I studied their website and watched lots of their videos. I truly felt I was informed, but in all my intake checklists nothing was ever mentioned regarding the pitfalls of living on a private road. This is apparently an issue with the Department of Veterans Affairs and the underwriters of the mortgage company. I almost think it's a bigger deal with the lender than it is with the VA. The issue is that they require a Private Road Maintenance Agreement. They essentially want something in writing stating the road will be maintained and constant access is provided for EMS etc. This was never related to me until the last hours as we were in the stages to be "Cleared to Close". Early on I was being influenced to write a letter, and request a Waiver with the Veterans Administration to get around this problem. But, as we were doing that we were being pressured to actually take full responsibility and implement a Private Road Agreement for our private road in which we share with 15 other homes. They actually were requesting that I implement sign and record at our local county. Essentially being on the hook for such a grave liability. We couldn't understand this as we had just been requested to file for a waiver. We weren't about to do that, we wanted to wait for the VA to determine things on the waiver, but we waited and waited, our closing dates kept getting moved. But finally Morgan soon realized that we had a Home Owners Association and they had bylaws with a road maintenance agreement in effect. So here we were taken down all kinds of paths that really were unnecessary. I'm not sure how a company manages to cover so many things in the lead up to the Closing but failed to address this early on. Our case should have been vetted much earlier regarding the Private Road Maintenance Agreement, this is a huge deal and can be a deal breaker if you don't have something in writing. Because it seems even if the VA will offer up a waiver the Mortgage Company hyperventilates when it comes to this issue. Some bureaucrat in Washington feels it's necessary for rural folks to take care of their roads, um... I gotta get to work everyday and so does everyone else, communities often just have verbal agreements and they work. Anyways, make sure you know what kind of road you live on before you get to tangled, and if anyone signs and agrees to being the sole person on a Private Road Agreement I would say you need your head examined, as that's a huge liability!!!
Amazing performance from Dave Buchner and his team, respectful to customers, quick response all the time and committed for making things happen . I will recommend veterans united to anyone any day and anytime . You can really rely on them and trust them for making things happen. Good job and keep it up .
I've purchased other homes and didn't know what i was missing until working with Veterans United. You feel like a member of the family! Best experience I've had. If I need to purchase a home again, I'll be calling them for financing.
Very impersonal experience. Would not recommend.
The Veterans United team deserve salary raises across the board for their outstanding customer service, proactive communications, knowledge about the home loan process, and overall professionalism. We couldn't have asked for a better experience. THANK YOU!
Veteran United is the team to go with
Jaimie and her team are absolutely wonderful! It was a long journey and Jaimie stuck with me and encouraged me to not give up. I consider Jaimie a part of my family now! She will always be in my heart as she made my life for my family and I just that much better with this lovely house! The House buying process was stressful at times but Jaimie always made me feel comfortable and taken care of! I would definitely recommend Jaimie! Love Jaimie! PS: Thank you to my fiance Lauren, my kids; Gena Giselle and Pierceson for their support through this process!
Very professional and willing to work with me with my busy schedule.
I love this company! I wish all companies were this caring and professional.
Ready to see for yourself?
Experience first-hand why 364,960 homeowners give us a perfect score!
Great one stop shop place and definitely worked hard to get us into our first house.
I was very satisfied with Veterans United and the whole process. We used them twice for loans and they made the process as smooth as possible. Communication between Veterans United and client was excellent.
I would like to recognize all the San Antonio Veterans United location members for the help! Every person we interacted with were extremely helpful along with knowing all the in-and-outs needed to ensure the home buying process was enjoyable instead of stressful! If anyone is in the market for purchasing a home I would definitely recommend them to stop by Veterans United. Thank you VU team for helping with everything!!
