The process itself was not very “warm and fuzzy” when it came to helping customers understand their options and exactly how the process work. Now I have just found out that our loan was sold to another mortgage company before we hold even made our first payment 😔
Response from Veterans United
Thank you for sharing your feedback Colton, and we are certainly sorry to hear about your frustrations. We aren't yet set up to keep all loans for the long term, though we are working towards that goal, and in the meantime, we only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans. We understand there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed.
Yes, but ensure to compare corporate and local interest rates.
The hardest part of our experience buying our new home was finding a house, everything else went great.
Mike Mange and team are absolutely phenominal.
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Victoria and Billy Watkins are amazing. I was informed about process and never felt abandoned. I had hard time with seller who tried to back out of sale. My loan team keep it on track and I trusted them 100%.
The team I worked with was phenomenal. They helped and supported me every step of the way.
The process was so smooth and all questions were answered in a timely manner.
Justin was excellent!!! He made this experience
From the moment we applied and were just short with our credit score, the team at VU helped guide us to fix our issues and within a month we were pre-approved. They went out of their way to help us get on the rite path.
The easiest loan process I ever had to do and they made everything work in my favor
My only suggestion would be to make the online signing process easier and more clear
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I felt like it took longer to close than it should have. But still a positive experience.
Process was easy and straightforward for the most part. Little surprise with closing costs doubling right before closing with no warning or heads up but we got the forever house of our dreams and are over the moon excited to raise our children in paradise!
The process was so smooth! Very professional and very impressed!
