Mitch, Aaron and the whole team at veterans United are simply amazing! Professional and most of all extremely knowledgable about the home buying loan process . They genuinely care about the customer and it shows. Would highly recommend these guys to anyone.
We had unexpected delays during the loan process, due to internal errors, miscommunications, and not understanding the timelines of the VA. These delays caused significant amount of stress to us and the sellers, and put at risk our earnest money and the deal. These delays, in our opinion, may have been avoided by having a lead/champion that was engaged in coordinating the handoffs between the different departments (eg. loan processing and underwriting), double-checking for and following up on missing information, and removing barriers, with understanding and appropriate urgency considering the target closing date. In our case we missed our target closing date, which had to be mitigated by us writing emails, making calls, and writing a letter to the VA to ask them to expedite the process.
Tyler and his team were stellar in every aspect of this process.
Cara Chamberlain is a wonderful, responsive, knowledgeable, caring member of your team.
Very intuitive online systems and VU had all the answers to my questions
Extremely helpful and always available even on weekends
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I have worked with VA loans in the past and had a great experience. Working with Travis Ward was the best experience I’ve ever had. I always knew exactly what was happening and when it was happening thanks to him. I will be sending people to him in the future.
Travis and Austin were excellent to work with, very thorough, professional and responsive.
The entire process was quite effortless and speedy.
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Transparent process, great website with educational videos. Excellent communication.
Some of the staff need a little more knowledge on how the military works I.e asking for documents that are unobtainable until a certain date
The entire experience was great! The individuals that we worked with were very professional, knowledgeable, and gracious in assisting us throughout the loan process.
