I greatly appreciated all the help through this process. What felt overwhelming at times was made easy thanks to the team.
I had a great experience with Veterans United doing the process of buying my home. Everyone I dealt with was very professional and very knowledgeable in their field and made me feel like a priority.
Being first time homebuyers we were unsure of the process and we appreciated our team’s patience and knowledge! We couldn’t be happier with the outcome!
This has been a really stressful experience. I feel like I’ve went through every emotion imaginable and honestly glad it’s finally over. The no communication, constant emails without calls to explain anything. I honestly feel like if I would’ve went with another lending company I would’ve closed a lot sooner with less issues that happened during the closing process.
Response from Veterans United
Hi Kamarri,
I’m so sorry to hear how stressful this process has been for you. Buying a home should feel exciting, but it sounds like this experience brought more frustration than it should have. I can only imagine how exhausting it must have been to deal with communication issues and delays—it’s not the kind of experience we want anyone to have.
That being said, I’m glad to hear that you’ve made it to the finish line, and I truly hope you can now take a deep breath and enjoy your new home. Your feedback is incredibly important to us, and we’ll be using it to make improvements to how we communicate throughout the process.
If you’d like to talk more about your experience or have any lingering concerns, our Client Advocate team is here to help. Please don’t hesitate to reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you again for sharing your feedback. We’re always striving to do better.
I loved the Veteran's United App, especially the To-Do list! It's amazing how organized this group is. Hard to believe that we closed within such a short window of time! Such a pleasant experience, when does that ever happen?
I think the entire team , Emmy, Brittney, and the other ladies were awesome! I am a leader in my respective field and I am going to recommend to all my veteran friends!
I would like to also give my appreciation to Hailey. Super nice and helpful. Answered any questions I had.
My lawyers and realtors were very impressed with the entire team. Thank you all for everything you did!
Literally 10/10 thank you so much for making my dream a reality!
