Awesome efficient service. This is my first time going through the process and the staff is knowledgeable and the online videos and information coupled with them makes VU incredibly valuable. I’ll be a customer for life I’m sure.
Everyone, from my first phone call toOur closing day, were frantastic.Very professional.Very detailed-oriented and accurate.
It was a very professional, straightforward experience. They were prompt in returning calls and texts; and made the experience as stress free as is possible.
Amazing communication throughout my entire process!!!
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Nathan and Kayla worked with us on our paperwork and they were just outstanding people. Very professional and so pleasant. They supported us and any questions we had and just loved working with both of them!
Mike Lyman and Morgan Swartz were awesome to work with!
It was a great pleasure working with mr. Marcus Jones and he done everything he could to help me with my loan I would recommend them any veteran that wants to buy a home
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Process was clear and well defined.
From application to closing Veterans United was professional, courtesy and timely in answering my many questions and addressing all of my concerns.
Neal was amazing !
At times they seemed to be very disorganized. At the last minute I was asked questions that were originally brought up about a month earlier. This action caused a delay in our closing which cost us to lose several days in moving into our new house. Also, I had requested that my middle initial be used on all documents which was honored at first. However, at the closing, my middle initial was not on the closing documents. I was instructed to sign the documents as my name appeared on them. Have you ever tried to sign your name in a different way to what you have done it for at least 65 years and as many times as is required on closing documents? It was also very evident that the underwriter had no clue as to what being a full time RVer meant, and that the previously mentioned questions had not even been considered.
Response from Veterans United
Thank you for this feedback Kenneth. We apologize that your experience did not meet your expectations. A member of our Client Advocate team has reached out if you would like to provide any additional information. While we cannot do anything to change the experience you had we want to make sure no other Veteran has this same experience in the future.
