My team were very personarable and made me feel at ease the whole time
Ryan Kawelaske was exceptional. He is very knowledgeable and made our home buying experience seem simple. A true professional
Jimmy Stranz and Ashley Stratmann were excellent to work with and made us feel like family.
The first part of the loan went well, the lender was responsive and helpful. Then towards the end of the transaction we were continually lied to, received no communications and then when our payoffs were disbursed incorrectly the response was "Oops, I made a mistake and take full responsibility" but that was not true because we were the ones who have had to pay the differences which have amounted to almost $1000 more out of our pockets. The lender & his team were not available at the time of the signing when we found out the papers were wrong and the response that we received to the message left was "I'm out to dinner with my family" Poor follow up and we have documented proof of lies that he told us. Besides blaming title for the mess up that caused us not to sign on time, which was not true as we were in contact with our title agent ourselves. Not to mention that when we asked to sign at a local title office he told us that we had to have a mobile notary as the title company was out of state but when my wife contacted a representative that she knows here in the valley they were happy to let us sign at their office. This is unfortunate as until all this happened at the end we were mostly happy with the way that Jason had helped us.
Response from Veterans United
Brian, it is important to us that we work hard to provide excellent service and we realize that the home buying process thrives on consistent leadership. Thank you for sharing your open and honest feedback. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.
Billy, Beth, and the team were awesome . I appreciate so much their timeliness and level of professionalism. They went above and beyond I am so grateful to them
Derek and Matt have been great. They have always been responsive and answered any and all questions quickly and professionally.
As this was my first time purchasing a house, I was very apprehensive. Adam and his team made me feel confident in the process and gave me the details along the entire way. I can't give enough kudos.
I recommended my oldest Nephew to your company
!
The people that worked with us (Aaron and Mallory) were exceptionally helpful and so courteous. I would do this again in a heartbeat.
Joe Peterson and Markita Rosenberg provided exceptional customer service. Communication was consistent, access was fantastic and they always promptly returned my calls and emails.
The loan team was excellent amd made me feel at ease witht the process from Mitch to Aaron to the underwriting team thank you all
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Guided me throughout the process and was responcvive to my questions
