I think that because of online DocuSign component and other online figure of the loan process made the closing move along smoothly.
The experience was amazing! The staff took very great care of us and helping us along the way! Couldn’t have asked for a better team! You guys rocked it!
Very quick to help and assist with any needs. Went above and beyond to help with our loan
Kyle was extremely knowledgeable, very responsive, and patient with us. This was our first time buying a house and he was always ready and willing to dive in and explain the complicated aspects of this whole process. Thanks Kyle!
Veterans United made the process simple and painless. Would definitely recommend anyone looking to buy with a VA loan to use this company.
Jon McCarty and Adam Nelson really were excellent in making my home buying experience painless as possible. They responded to my questions and concerns quickly and I truly appreciate that. I will definitely recommend Veterans United to family and friends who are veterans of they want to buy a home. I can't forget about Area Mays my realtor. My loan team sent the best in my area and I will always be grateful to her as well. God put these people in my life to Bless me.
Rarely answered calls, dropped the ball with my closing costs, didnt know the final number until my closing day While i was signing,
Response from Veterans United
Jared, thank you for taking time to give us this important feedback. A member of our Client Advocate team has attempted to reach you and we would love the opportunity to speak with you further. Discussing your experience and providing expert advice on the closing process is part of our commitment to excellent service. We appreciate this opportunity to provide continued assistance.
Agent made two rather critical errors during the loan process. One nearly cost us the sale of our home and the other may have left us with no homeowners insurance at all! This was simply poor judgement and lack of organization or maybe focus.
Response from Veterans United
Thank you for this information Orlando. A member of our Client Advocate Team has left you a message and sent an email for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Team work is essential and we have established means to prevent experiences like yours, therefore it would be helpful to learn what may have caused you to feel this way.
last minute details were nerve racking
I am not an expert when it comes to home buying, Veterans United guided and advised my on my options and the correct decisions to make. Thank you
Cameron and his team were awesome. They explained every question we had in detail and were always available when we needed them .
