Everyone from our loan officer Dave Buckner down to our realitor Lenia Driscoll couldn't have made our journey more pleasant
No complaints at all only good things to say about veterans united.
The appraiser seemed to be a little unprofessional. We were only lucky the sellers were willing to take the huge underappraisal. There were some times we had scares. It also seemed as though we had many more flaming hoops to jump through than many others who have had VA loans. But, at least, not as bad as USAA, from what I've been told. We had been burned once by Veteran's United, so, we didn't really care what happened this time. However, we were incredibly happy the stars aligned, and we were able to buy our home.
This being the second home I've purchased, the first VA loan I've used, this was definitely the most easy, convenient and seamless of the two. So happy with the process!
Very helpful and they do all the work for you and this was the easiest and the greatest experience that I had with the home buying process
Veterans United is so far ahead of competitors it is breathtaking. Super efficient, professional and knowledge able. We the buyers, Realtor and seller stand in awe and gratitude. Outstanding experience in every way!
Rachel and Mike ensured that I was never left uninformed. They were awesome.
This is the seventh house we have owned. This was also the best experience I have ever had with financing. We're older and had to learn a lot about e signatures. They were always helpful and patient.
Just that Lender Agent be more knowledgeable of the "State Requirements " on CERTAIN .".IMPORTANT " DOCUMENTS REQUIRED.AND.....BETTER COMMUNICATION with "lender"!My agent was very professional and courteous yet the lack of personal communication verses computer communication was inadequate for my understanding of the entire process. If there was more verbal communication it would have gone a lot smoother. Overall great job.
The loan officer, Andy Miller, was great. Very impressed with him and his professionalism. His assistant, Caitlin, left much to be desired. She was confused and confusing, very deficient in communication. While very polite, she seemed to be a novice in the transaction she was handling. We were given incorrect information and instructions on numerous occasions. She, at one point told us we did not need flood insurance, when we did indeed need it. Had we followed her instructions in this instance, we would have been delayed in our ability to close by the promised date. She may have been new, but she definitely needed more training.
This is my second loan with VUHL and as with the first, it was a fantastic experience. The professionalism and courtesy was evident at all levels of the organization and I will certainly recommend VU to friends and family.
The last week of the closing day asking for papers and that delay the closing day the 8th to the 10th.
Quite knowledgeable and they go the extra mile to help you. Overall the experience with Shane and Candy has been exceptional.
I talked to a a couple other Lendors who did VA loans. After waiting for a couple weeks on a couple questions I had I decided to contact Veterans United. In less than 8 hours I had answers to all of my questions and within a week I was pre-approved. About 5 days later my previous lender emailed me to say they have been unable to find an answer to my questions. That spoke volumes to me.
