Bad, please make sure Veterans Unit are working on your best interest and not just their commission for themselves and other participants. After closing on the house I still had to wait 4+ days to obtain keys for property, unacceptable transaction.
Response from Veterans United
Hi Jose,
I’m really sorry to hear about your experience. It’s upsetting to know that you felt we weren’t fully looking out for your best interests—this is definitely not the kind of service we aim to provide. The delay in getting your keys after closing must have been incredibly frustrating, and I completely understand why that would feel unacceptable.
We strive to make the homebuying process as smooth and stress-free as possible, and it’s clear we didn’t meet that standard here. My team would like to dig into what happened and see how we can learn from this to ensure it doesn’t happen to anyone else. If you’re open to it, can you please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com? We’re here from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us whenever it’s convenient for you.
My experience with VU was phenomenal from the first point of contact and throughout the entire process all the way through closing day. I could not be happier with my choice to use VU. They made my home buying experience so enjoyable, so fun and I give a 10 out of 10 recommendation to anyone in the Vet community looking to purchase a home through them.
I was happy that through their hard work and dedication I would have not found this home that brings me some much joy.
The loan team at Veterans United was second to none! They knew what they were talking about, answered all questions and addressed all concerns in a timely manner! They were all so friendly! Definitely recommend using them!
If you are thinking of a re-fi or obtaining a mortgage, do yourself a favor and reach out to Matthew Czerwonka and the team working with him at Veteran's United. They are amazing in every way. You will be pleased with their approach to your needs. They will stay on top of your process from start to finish.
I would like to thank Veterans United, for everything they did. They worked with me for over a year to get the perfect home. They were honest and kept me informed on everything I needed to do. If you are a Veteran I would recommend using them. Thank you for helping me get into the house I wanted.
Just can't say enough about the whole expereiance. It was full of ups and downs, but that is what buying a house is all about. Ownership BABY!
Our team was great, definitely recommend!
I have nothing but amazing things to say about the entire experience. Mike, Jesse and Dene’ were absolutely incredible and knew exactly how to ease our worries and got back to us immediately when we called. They were so professional and GREAT at their jobs. We couldn’t have asked for a better team :) . We couldn’t wait to send them our closing picture to let them know all their hard work had paid off!
We ended up closing 6 days late because although the well and septic inspections were on the loan estimate I did not notice them. Monday (before we were due to close on Tuesday) was told that I needed them by 5pm (that same day) if we wanted to close on Tuesday. Now mind you the PEST Inspection was on my TODO list (I submitted it by the 19th) but the well and septic inspections were not. Yes, I know I should have realized it was on the loan estimate. If anyone had mentioned it on Friday I could have had them done by Monday & we could have closed on time. Can anyone tell me WHY only the pest inspection was on the TODO list well prior to the original closing date, when all 3 were on the loan estimate? When I didn't see it on my TODO list, I didn't think about it. And so we closed late. Up until this I had been very happy with Veterans United. I really liked the TODO list. Too bad if didn't include Well & septic on my required inspections.
God bless the entire team for getting me through the finish line. Thanks again 🙏🖖
VETERANS UNITED KNOWS HOW TO UNITE. The best professionals in the world to work with during your home buying process.Come on America, do like me get UNITED
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Everyone was amazing!!!!
I’m not sure who’s reading this. However, I hope that for just a moment you could step into time with me and feel the excitement and joy I’ve received from Nicole, Kelly, Sue, and the DR Horton crew. From the moment I got the pre-approval to the day of closing was such a huge success and happiness. I was so very well supported and felt so relaxed in the whole process. Even when my human emotions stepped in I felt like they stepped in with me. God picked the most amazing group of individuals to make my way straight in front of me and they definitely delivered. Not once did I feel alone and at times I felt like they were rooting for me more than I was rooting for myself. Thank you all for making this process so enjoyable and stress free. In other words, thanks for stressing out for me. I never felt alone. I never felt like I needed to ask questions. It’s like you all knew what I needed before I asked. Even when I did asked, I never had to asked a second time. I wish you guys knew exactly how grateful I am and how much you all have made this chapter in my life so much better. Not only did you all allowed God to use you all for the greater good of my life but, also the betterment of my children. Thank you all. I pray that you all continue to be the driving force in someone else’s life and continue to be impactful. Stay blessed and don’t change your desire to continue to help.
