Great experience!
Very easy and helpful to work with
Awesome experience!!! Prior to Veterans United I used to do VA loans through conventional local banks. I took a chance going online and am glad I did. The entire team was great!!
Matt Brandt on Derek's team e-mailed us with an update on Fridays to keep us informed on the status of our loan.
Everyone Involved with my loan process was great
Underwriting questions seemed ridiculous at some level. The rest of my experience was good.
It has been a great process with buying a house with the team I was given, they were helpful and answered all my questions, they made buying a house a pretty smooth process.
This has been such a difficult experience. We were first time home buyers and there was horrible communication between the loan officer and us. We were in this process for 3 months to buy the house. We called 1 month away from closing to make sure everything they needed they had, besides the 2 things we already knew about. Then 3 days before closing we get bombarded with things they needed that we had already given them but they someone "didn't get them". Just awful. We also always had to initiate conversations and during crunch time it felt like our loan officer was avoiding our phone calls. The only person who helped us was the transaction coordinator. We was timely and always answered our calls. She also called us to make sure everything was good.
Response from Veterans United
Thank you for this feedback Shawn. A member of our Client Advocate Team has left you a message and sent an email for additional details. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We are thrilled to hear that you had great communication with your Transaction Coordinator.
Nick was very helpful and quick to respond to my needs. He is a valued asset to your organization. I would recommend other Vets to reach out to Mick for their financial needs
Exceptionally friendly and courteous. Best customer service I have ever received.
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Mystle was great from start to finish. The process was quick and painless!
Very easy to deal with especially buying a home for the very first time.
Very professional. Able to get documentation and information to borrowers in a quick, convenient matter.
Very knowledgeable. No delays and provided timely information
I have an MBA, and a clear understanding of math and the time value of money. At the start of this process, i was never given a post credit check evaluation of possible loan products. I feel like my expectations would have been more accurately met if I'd known the different options i had, after taking into account my cash and credit situation. Also, i had to pay to extend my rate lock when it was delays on the sellers end that caused me to need an extension. They should have had to pay that.
