Codi King and Steve Kincheloe where are amazing! They were so many components to the home buying process, I had no idea! Veterans United and my team made the process seem effortless. The website was great and made uploading documents easy instantly. Please keep up the good work in serving our veterans to get them in their first homes!
This was my second mortgage experience with Garrett at Veterans United and couldn't have gone better. I wouldn't go anywhere else for my home loan needs.
I did not receive enough communication. My experience was more stressful than being in a firefight. Felt lost. Lost a lot of sleep. Affected my job too.
Response from Veterans United
Thank you for your comment about your experience. We want to ensure that all of our clients are able to be comfortable with the home buying process. We encourage questions throughout to make sure all parties understand what is being asked for in a transaction. If you would like to provide more details, a member of our Client Advocate team has left you a voicemail for additional information.
My loan almost did not close on the date I had set for 3 months. Communication back and fourth was terrible. Extra paperwork was needed the day before closing that could have been gathered and turned in weeks prior. Paperwork was submitted and not received for days in my folder until I finally got ahold of someone to let them know.
Response from Veterans United
Thank you for this feedback. We understand that purchasing a home can be a stressful time and a lack of communication does not help. A member of our Client Advocate team has left you a voicemail and email if you would like to provide further details on your experience. While we cannot change your experience we want to ensure other Veterans do not have the same experience.
Never knew it could be so easy . No hassle at all . Very quick responses. Super easy
The most difficulty not being face to face.
Response from Veterans United
Hi Leroy, thank you for sharing your experience. We do realize that not being able to be face to face can be an issue for some individuals. We are happy to see you were able to close and get into your home. If there is any additional feedback you would like to provide please reach out to our Client Advocate team and they would be happy to discuss this in more detail.
Amazing experience. Very helpful
I was assisted with a very talented and professional team that ensured I was taken care of through every facet of the home-buying process. i could not be more pleased with Heidi Bailey-Houston and Jake. Equally as impressed with the on-line system notifying my what documents were required to get through pre-approval and approval; this ensured the communication was straight forward and accurate. Job well done and will utilize this team/organization in the future. No problems recommending them to others.
Exceptional! I was impressed on how helpful the team was from the beginning of the process until the end. VU kept me informed on every step of the way and made their duty to get me to close on my first home.
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Our experience was EXCELLENT throughout the entire loan process thanks to our personal loan specialist, Alex Herbel. Without a doubt, Alex is what made our experience so pleasurable. He does an OUTSTANDING job in every aspect which was very much appreciated. Alex represents Veterans United in a very professional way. You are very fortunate to have such an employee!
First class from start to finish absolutely best in the business with highly competitive rates.
I've bought about 6 homes in my life and this the first time I felt like I was valued as a person and not as just a client.
The advice given for the loan procedures was detrimental in my loan approval and increase in my credit score
