The process was very draw out and not very straight forward if you are not familiar with buying a house. There is a seriously lack of communication. People will just take time off and not notify you causing your closing date to get pushed back. If you are considering using this company just know that you will have to be on there ass all the time. The only reason I was able to actually close on a house was due to the fact that I was very persistent and would call my team every day. I ended up missing TWO closing date right around the holidays thus making this holiday season absolutely terrible. So if you have no deadlines and just don't care when things get done this might be the company for you. However if you like good communication skills and due dates are important to you do yourself a favor and find a different company.
Response from Veterans United
Hi Jeremiah,
I’m so sorry to hear about the frustrations you experienced during your homebuying process, especially with communication and the delays around closing. I can only imagine how stressful it must have been to deal with missed deadlines—let alone during the holiday season. That’s not the kind of experience we want for anyone who works with us, and I hate that we fell short for you.
The homebuying process is already overwhelming, and it sounds like we made it harder by not being there for you the way we should have. It’s clear you went above and beyond to keep things moving, and while I’m glad you were able to close on your home, I’m really sorry we didn’t provide the support you deserved.
If you’re willing to share more, My client advocate team would love the chance to learn about your experience and see how we can do better moving forward. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com.
I want to take a moment to recognize the invaluable support I've received from Drew Deutschmann during this entire process. It's been absolutely essential. Drew was exceptional in his role as my loan coordinator. His ability to handle paperwork efficiently and his timely follow-ups were absolutely essential in ensuring my loan stayed on course. His approachable attitude allowed me to ask questions freely and feel comfortable throughout the entire process.Truly remarkable! Veterans United Home Loans stands out as a leader in home loan services, particularly under the guidance of Tommy Heller. Tommy's skillful management of the loan process and his proactive engagement with the seller were absolutely vital to my success. Brittany's commitment to customer service and resourcefulness, combined with Drew's careful coordination, set a remarkable benchmark for service excellence. I strongly support Veterans United Home Loans for every veteran or service member looking to achieve the dream of homeownership.
I loved working with Dustin and his team so much we went through him again for the purchase of this home. I was even more satisfied with his work on getting us our new home with all the bumps we had run into. He educated us on all our options and I greatly appreciate all his hard work. I would trust him to handle my friends and family’s home buying experience and will be referring them. Should I ever need any more VU services I will be reaching back out to him.
Veterans United did a fantastic job! They helped our brother law get a house several years ago and now helped us. Everyone was very knowledgeable and friendly.The process was smooth our team communicated frequently and was always clear about the next step in the process.
I absolutely loved my experience with Veterans United! Ben and his team made the home buying experience feel like a breeze! It was a very simplified process and I loved how everything was so organized and easy to find on the my VU account. My loan team got me the maximum return on my closing! I am very satisfied with VU and their service!
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Everyone ,the team worked toward getting a house,even when I lost hope in finding me a house.
They helped me understand the ins and outs of buying a house.
I want to extend my sincere thanks to my amazing team: Mike, Julie, and Alisca as well as all the unnamed individuals who played a part in facilitating this monumental step of homeownership. Your professionalism, depth of knowledge, and unwavering patience throughout the process made all the difference. From answering endless questions to resending documents and providing a steady source of positivity, your efforts have not gone unnoticed. I feel truly blessed by the seamlessness of this journey. Words cannot fully express my gratitude for being in this position. Thank you all!
Their staff is knowledgeable in getting you to the closing table. Telling all my comrades about Veteran United home loans. Thank You.
This has been a great experience. I only wish I had known long ago it was going to be an excellent experience and there were people to help me like veterans united have . Thank you to everyone
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Thank you for helping us navigate this monumental event in our lives. We appreciate ever one of you!!
All I can say is THANK YOU VETERANS UNITED FOR YOUR SERVICE!
Satisfied
Mike went above and beyond for us and was always available to answer all of our questions. We can’t thank him enough for helping us through this process! HIGHLY recommend Mike Smith!
Simply the best experience I've had with buying a home. Will definitely come back to this Allstar team and recommend the same to anyone in the market.
