Heather Damer and her assistants made my buying experience a breeze.Having never purchased a home before, they walked me through the process and helped me to better understand how it works.
Please be extremely clear with clients on values for insurance purposes up front, especially for first time home buyers. Please don’t just tell them what type of coverage they need and expect they’ll know how much to insure for. That valuation amount could mean the difference between them completing the loan, or withdrawing. That’s something they NEED to know before they go too far to turn around.
For a very stressful ordeal my team made it easy and clear what to do and when. Really cut down on the anxiety level for me.
Both loan officers were more than willing to help. Made the process staright foward and mitagated the stress of buying a home.
You guys are always on your game, great expertise, and work for the buyer.
The communication from Veterans United was not acceptable. I and my Realator did not find out till the day prior to closing that the date had changed. This was after 3 days earlier emailed closing was on that date. I had to send in the same documents multiple times during the process. If I had not been so close to closing I would have gone with a different company. When I called and left messages I did not get calls back for several days. When I emailed in documents I asked to be contacted if it was received and was not contacted. The checklist online was not updated if I emailed in documents. I was asked for my credit card info after already providing it and the appraisal charged out of my account. I asked in early February if I needed to do my taxes and was told no. The day prior to closing I was told I had to do my taxes and get them in. This delayed closing 8 days from what I had been told. If my Realator and I had not called we would not have know the closing was delayed. I took vacation that week to do all the paperwork and move and was unable to do anything that week.
The team was very professional and most of all warm and understanding. I would like to give recognition to my realtor, Ms Tracie Ruffolo who was so patience with us in which we established a bond😊. Also, Matt McDaniel our lender made everything smooth and simple. My husband and I very proud to be a family of Veterans United. Thank you all for what we have accomplish together.Charles & Sylvia Collins
Rob and his team are outstanding!
Highly professional. Very friendly
I would say very well done..
Derek and matt did everything possible to ensure we got the home of our dreams! They did above and beyond to ensure we got the loan.
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Our team personally was wonderful. They were so quick with answering all my questions as a first time home buyer and worked so hard on our loan.
It was fast and easy! Jill and Mark were excellent! They kept me informed through the whole process! Very satisfied with there professionalism!
Everyone on our team throughout the entire process was extremely helpful and patient, We are first time homebuyers so we had a lot of questions in order to understand what was going on. Everyone was easy to communicate with and responded very quickly. I felt in very good hands from start to finish, I had nothing but a great experience which put me at much ease knowing how understanding everyone was and patient they were and the level of knowledge.
Excellent service
Having access to the MyVU portal was invaluable in keeping up to date and keeping track of all necessary documents and tasks.
