Laura Hohn was also very helpful and professional.
I was very impressed with Andrew Butler our real estate agent. Very knowledgeable, honest, a great communicator and kept us informed. Very helpful in searching for a property to purchase. The process although very stressful was completed with our great satisfaction. I would not hesitate to use Andrew in the future.
Buying a home is such a stressful time for a buyer. UV took all the time I needed to understand the process and insured that I had everything I needed in a timely manner. Thanks Steve and Adam for making our families dream come true.
I was happy with my experience with Zac Fitzgerald and Shannon Cantoni, my two points of contact throughout the process with VU. What caused issues with the process was what my real estate agent and I felt was too much scrutiny from the underwriting department. We submitted what was requested on multiple forms and they still asked for more. Then when we provided more, they came back asking for still more. It got to the point of being ridiculous. For example, one of our Section 2 Clearance issues was labeled by HomeGuard our contractors as an item that was to be done by owner (not by professional contractor). I fixed the item that needed cleared per guidance from the HomeGuard Inspector. I then paid an additional $200 to have them come back and re-inspect to ensure the work was done appropriately and to their professional standards. The work was cleared by HomeGuard and that documentation was sent to VU. The underwriting dept. later stated that they wanted HomeGuard to write a letter stating why the item was not conducted by a professional and that it was done to standards. That is extremely redundant, caused an unnecessary delay and seems to second guess the integrity of HomeGuard's Inspector. There were multiple incidents similar to this one throughout the process that just seemed to be too much and unnecessary. This was my first home buying experience, but it felt like too much from my end and my realtor concurred that this was one of the more difficult escrow transactions she has handled.
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Nothing to add. Your system works great as it is.
Jamie Sepje processes everything fast and in efficient manner
Overall I am happy to give an A plus to each person involved in the sales process.
Marie was the key to this positive home buying experience but Terri also was very important in the process. Buying a home some 1,000 miles away and having the loan processed via your computer seems impossible but it worked seamlessly for us, even at my senior age. If the staff didn't do their job this process would fail so "a big thank you".
I am not sure that I would have made it through the loan process with my sanity intact if it had not been for Tim Overshiner. He was always available to me, very prompt on answering emails and phone calls, extremely knowledgeable and helpful with any questions I had (especially since I went through the process without a realtor), he was always willing to lend an ear when I was having moments (which were many) where I was "spazzing" out. I can not put into words how thankful I am that Tim caught my file and helped me realize my dream of owning my first home!!!
Holly King also did a excellent job of gathering all our information and letting us know when they were received.
I couldn't have been happier with the entire Veterans United Staff and our suggested Buyer Agent Nancy Boggs.
Thank you very much.
Daryl and Cheryl McCarty
Did not deal very much with Mr. Abernathy, however Tommy Purk and Jessica Pyle were excellent.
even though it was a long process it got done thank you.