Great experience
Words cannot express how happy I am with the entire team at veterans United! The journey of finding a home is full of twists and turns and my team was right there with me the entire way. Questions were answered via text and email within 24-48hrs and my team not only worked well with me but also with one another and with my appointed realtor. When I finally found my home, they all cheered me on and congratulated me. I am forever grateful that God those these wonderful professionals to help me in my journey.Eternally grateful,
Nicole L Wright
Fantastic. They'll update you immediately and remind you if you forget something because it's a lot of paperwork at once when you shorten the closing window. They put out information in a digestible manner, though readily went into depth when asked questions. The team also would give realistic and accurate time expectations. Additionally, they communicated effectively and timely with my realtor when it was required.
Very smooth. They keep you in the know about every thing going on
Very helpful. The team work together to process our loan through.
Having so many different people to work with was rather confusing to work through.
I would definitely recommend Veterans United to any of my fellow veteran friends. In fact, I already have mentioned VU to a friend because I am overly satisfied with the entire experience.
Shane and his team along with Abby were absolutely excellent I couldn’t have asked for better!
Nothing went right. I felt that I was an employee . Always a crisis
Long list of to dos .
Most items could of been done without
My panic requests. I have had previous VA loans but never a hassle like this. I swear they did not want this loan to go through
Response from Veterans United
Hi Rodney,
I’m really sorry to hear that your loan process felt this way. From what you shared, it sounds overwhelming and frustrating, especially compared to your past VA loan experiences. That’s not the kind of journey we want for our borrowers, and I hate that it left you feeling like your loan didn’t matter.
My advocates would like the chance to talk with you directly and hear more about what happened. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, and if you contact us outside those hours, we typically respond the next business day.
The VA Home Loans team was absolutely amazing every step of the way! They made the entire process smooth, stress-free, and easy to understand. I always felt supported and informed, and they went above and beyond to make sure everything went as planned. Truly outstanding service!
