Working with Steve was truly a great experience. Step by step he explained the process, and what they needed from me was very clear. The process was smooth and stress free. I would definitely recommend Veterans United to my clients, and friends.
Madison and her team was outstanding!
Shelby and her team made a complex journey a dramatic success. I tip my hat to the and especially her for her profound customer support. Thank You so Much!!
Everything worked mediocre. In the beginning everything went well I was set up with realtors for selling and buying my home. There was a lot of communication and the website made it very clear on what I needed to do. I sold my house with no issues but when I was buying my new house that’s where all the issues starting coming up. The website kept losing documents that I uploaded so I would have to reupload them. And at closing for our new home, we found out that the lender failed to set up the appraisal on time. We were set to close on August 7th but on the the 4th that’s when we found out that it wasn’t going to happen. It’s extremely stressful when you have a family living in air bnbs with no idea when closing is actually happening shelling out more money that anticipated. Finally we were set to close on a certain date and that’s when we found out they still needed even more documentation from us. They waited until the day of to actually look over everything. I had to leave to back to work in VA leaving my wife to finalize everything. I was getting non stop texts and calls to verify information. Closing on the house turned into a four hour process. Finally after everything was done we found out that the money and down payment was sent to the banks too late for them to verify that they received it. My wife and our family had to get a room at a flea bag hotel to stay the night there with our pets making it even more stressful. They had to wait until the banks opened up in order to get the keys to the home concluding a very stressed out two weeks.
Response from Veterans United
Hi Nathan,
I’m really sorry to hear how stressful your closing process turned out to be. What you described with the appraisal timing, last-minute documentation requests, and the disruption to your family’s housing situation is exactly the kind of experience we work hard to prevent. I know how exhausting that must have been for you and your family.
I understand you’ve already been in touch with our Client Advocate team, and I’m glad you reached out. Your feedback has helped us work with the loan team to set clearer expectations around closing timelines, and that’s something we’ll continue to focus on. If there’s anything still weighing on you or if you’d like to talk through more details, I’d welcome that conversation anytime. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Very easy and helpful
The whole team was awesome at first I didn’t know what I was doing because this is our first purchased and I was doing it pretty much by myself while husband was on deployment . Jeffrey was awesome answered every question that I needed to know , the process was a rollercoaster but Jeffrey made sure I understood everything and reassured that he be there every step of the way . I will definitely recommend any of my friends to y’all .
Veteran's United made the process extremely easy and stress free. The app made the process easy to follow and the online signing fast.
They made it a very seamless and easy process!! If it wasn't for them, I would be so confused I probably wouldn't be spending my second night at my gorgeous new home 😂🏡💕
Thank you all so much!
Working with Veterans United was an incredible experience, and I can’t say enough about how amazing John Lyman and Katie Tinker were throughout the entire home buying process. From start to finish, they went above and beyond to make everything smooth, stress-free, and easy to understand.John and Katie were not only professional and knowledgeable, but they also genuinely cared about making sure I was comfortable and confident every step of the way. They were always available to answer questions, explained everything in detail, and made what could have been a stressful process feel seamless.Thanks to their dedication and teamwork, buying a home felt less like a challenge and more like an exciting milestone. Veterans United is lucky to have people like John and Katie who truly put veterans first. I would recommend them both—and Veterans United as a whole—to anyone looking for a supportive, trustworthy, and outstanding home buying experience.
Samantha Graham knocked it out of the park, again!!!
Veterans United was the best choice I made through the whole home buying process.
Rob and the team were great from beginning to end. Everything was easy and worked out great all the way to the finish line
Any veteran I know who even thinks of moving I automatically recommend Taylor and his team. Even if it's just to answer questions, Default to them first.
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This was one of the smoothest home purchases I have ever had.
Very easy and smooth always kept in the loop and notified when any forms or review of paperwork was required by me. My local loan officer and her team were Great. Deanna was outstanding as well.
I’m thankful I got the chance to work with VU and all the team. I would highly consider using them again in the future.
