The care and attention we received during this whole process was outstanding. The entire team was quick to act and extremely helpful. We ran into several obstacles, at no fault to the team, that they were able to help us through. Everything was completed smoothly on their end. Definitely the best part of this entire experience. I especially valued the time Mike Mange took to explain things to me in a way that I could better understand. He was wonderful to work with.
I have already recommended the service to a friend/coworker. You guys were great!
The main reason not a 10 is because I called to make sure we were on track to close and I was told we were. At 5 pm the day before I found out that was not the case. This was not on Jeremy though. We were told we needed 2 more items so I rushed and got them only to be told we had to now wait for our clear to close for 5 more days. That day came and they needed about 10 more things which showed me the underwriter just weren't ready the week before and made excuses.
They made the whole process easy
Personal service that was timely, accurate and pleasant.Response time was quite impressive. Very pleased
Great experience overall
They were very good
Everything flowed exactly as outlined.
Doug and his team were amazing to work with and always answered any questions we had. This was our first home that we buy and the experience was painless and great working with Doug.
Justin Keith was the best agent I've worked with in 3 home purchases. Although your underwriting departemnt was a little to be desired. They delayed my closing by 5 days causing a plethora of changes on problems on my end. Last minute changes after being told everything is set and good to go. Im a very structured man and expect strict time lines and for everyone to have honor in what they do. Underwriting needs to implement the human factor and realize the impact they have out here.
the entire experience was 10+
I feel that a in person experience would've made my first time buying a home a lot smoother. As a first time home buyer I felt that having someone to sit down with and have them walk me down each phase of the homebuying process would've been beneficial and I was constantly asking questions and lost in the process and just hoping that it would all work out.
The local office ( Tammy Hemmie) was a pleasure to work with. Very friendly, went out of her way to help us get the loan thru. Very pleased to work with her!
From the Beginning, Jake Hanson and his team made home buying so easy. He would respond on the weekends and Brooke Doolittle was a tremendous help.
I had a hard time trying to get some of the documents that they had me read/fill out on the website. It was frustrating.
They treat us with great care.
A little confused about the end of the process. It seemed over bearing on income verification.
Thanks to all the hard work from Brent and his staff, purchasing a home was smooth sailing. I appreciate all the time and effort with assisting to me to accomplish my goal of purchasing a home.
Smooth process the support team was great with exceptional mentions to Brad Cones. Great experience we are very glad to have used veterans united home loan.
