Katie Rose and Patty Kelly were both really sweet helping me through the process...especially Patty. She was so patient with all my phone calls and questions.
They were just great!
Everyone was so patient and understanding when I had any questions. They explained everything step by step. So friendly and professional. I would recommend Veterans United to everyone.
The underwriting sta
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We could not have asked for a better loan officer and transaction coordinator! Everything went as smooth as possible and we are very pleased with the experience that we had with Veterans United!
Mike Wilson, was a great help in the start of the loan. As for Codi Trabue, to be honest, I didn't have very well communication with her. The requests giving to me were undefined in what she needed and needed up having to do many things over again. I think the lack of not being able to get a call back or being able to talk to her more then once on the phone, really hurt the time management at the end. But please don't take this negatively, I have no clue as to what she does all day long and she could of been very busy! Lance Hainen was in there 87% of the time, and I would say that it was mostly because he was having many issues with his voice mail and on call, I was almost unable to even hear him. I also think this could of been part of the problem I was having with Codi. So please take this as only info on having a system check done on your calling service system.
Common excuse for missing or messing things up was that they deal with 60 loans a day and things fall three the cracks.
David Fugate and Kayla Prewitt made everything very easy and always kept me up to speed as to what I needed to do to proceed.
Allie Smith, was really great I most definitely recommend veterans United Loans to my friends ?Y??Y??
