Subjected me to a lot of scrutiny
VeteransUnited is good at getting Veterans as customers, but my experience is that once they get you their customer service is awful. I have worked with numerous lenders over the years and this is the absolute worst. I am currently trying to get my account straight since May. Customer service agents not trained/knowledgeable to assist. Gets various information but no resolution.
Response from Veterans United
Hi Abraham,
I'm sorry to hear about your experience. I can understand how frustrating it must be to spend months trying to get your account resolved without getting the answers or resolution you were expecting. That isn't the level of service we want anyone to have.
I'd like the chance to learn more about what happened and see how I can help. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us after hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Billy was great to work with!! I would highly recommend asking for him. Smooth, easy process!!! Thank you again sir!!
Veterans United is a very comprehensive mortgage loan company offering a wide variety of customer services allowing the user to feel confident that they would be choosing the right company to process their loan. Their website gives you enough loan information to urge a phone call and start your loan process.
It was a detailed process. Personal contact with the team was excellent.
Such a team effort that impressed my wife and I so much. From John S., our realtor Tamara Miles, Paige and Jenny everything was so professional and top notch! We will never forget the incredible experience we had.
The entire team was fantastic! Flawlessly communicated with me during all phases. What I really like is VU's progress monitor and check list that assured nothing fell through the cracks. This has been the most effortless, smooth hiuse purchase I've ever exoeriended, and that is a result of nit only the VU online system, but the people who worked with me on all aspects.
From the very start, Veterans United was OUTSTANDING. Very helpful, every step of the way. No pressure, very friendly staff. Patient, but ready to help. Top notch , professional Corporation. My wife and I have dealt with other mortgage companies. Have to saY Veterans United is THE VERY BEST
This company is fantastic. They are on top of the VA loan system, they can answer any questions you might have and help you with all the finer details as the process moves from offer, to negotiation and closing. We couldn't be happier with our new home.
VU made it do-able! And thank you for the lovely housewarming gift!
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Great job
Derek Russell and his Team did an excellent job.
The American Promise to Veterans who have served and their widow and orphan is a solum and sacred one to which the VA alone is unable to fulfill. Veterans United working alongside VA and utilizing the resources intended for Veterans fills in the gap to make that promise a reality. Dedicated professionals like Mr Dustin Johnson and Nicky Blevins through passion and sense of purpose worked so hard to make my dream come true in record time. I had an eviction notice after the house I rented was sold. Six weeks later in a home owner thank to the VA Loan Program , Veterans United and dedicated professionals like Mr Johnson and Mrs Blevins.
I had the most amazing experience with veteran united they really car about their veterans it’s like you gain a very large family that love they family members. Rest assured you can’t go wrong with veterans united. They are your one stop shop. They are the real deal. No cap. Mr Robinson. 1000% Legit.
