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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

387,143

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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2
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3 out of 5 Stars
Would Recommend

Somehow it was missed by the title company that my divorce documents are out of whack. This wasn’t noticed until after closing and after disbursement should have happened. It was me that had to call and track down where the payments were. Now, I have past due payments with two creditors who should have been paid by disbursement. I am so not happy with this whole situation, but I can honestly say John Stockstill is absolutely the best!

headshot image of John Stockstill

Loan Officer: John Stockstill

NMLS# 1373137

5 out of 5 Stars
Would Recommend
headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend
headshot image of Dylan Edwards

Loan Officer: Dylan Edwards

NMLS# 1765452

5 out of 5 Stars
Would Recommend

The entire team was beyond my expectations. I am grateful to everyone.

headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

1 out of 5 Stars

One of the most stressful events I’ve ever been through. As a first time homebuyer I knew there would be a lot of things i would be unaware of, and most of this process I felt in the dark about. At one point I had to assert myself to be heard at all and have questions answered.I was given inaccurate information more than once, which delayed the closing. I was out of work much longer than I expected, also because of poor advice.Luckily I had a phenomenal agent that advocated for me, and was able to help answer questions that she normally wouldn’t have to. She was patient, and took over communication with me cc’d. I must say she has more patience than I, she would provide information, and than be asked for the same details in the very next email.

Response from Veterans United

Keith,

I am really sorry about the stressful experience your first time buying a home. We take your feedback to heart and our Client Advocates are in your corner, too. It’s disheartening you didn’t feel heard by your loan team to this extent. If you have any other concerns or questions please give our Client Advocates a shout. We’re here to listen and make this better however we can.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

4.5 out of 5 Stars
Would Recommend

Overall working with Veterans United and the team that I had was pretty great we did hit some snags that delayed our closing by about 2 weeks but in the long run our team worked pretty good at together to get that all figured out. The team was able to get me good deals and discounts that helped in the long run with everything and I would definitely work with Veterans United again and refer them to other veterans that I know. However if there were a couple things that I could change I would which would be less of the agent talking bad about Veterans United and how any veteran system is slow and they are the ones that delay stuff. However I ran into a couple delays due to the real estate agent that kind of actually overshadowed the Veterans United shortcomings. But I did enjoy working with Veterans United and the from start to finish it was really easy. I originally looked into Veterans United in early 2022 and I definitely had some credit issues that we were able to work with and work around in order to get me to a point where I would qualify for a home loan. I received my pre-approval January 13th 2023, we went under contract on our house on February 6th. Our final closing date ended up being March 20th. Everything worked out really well and I know own a home so I'm happy and it's a home I love.

headshot image of Danny Freeman

Loan Officer: Danny Freeman

NMLS# 1721091

5 out of 5 Stars
Would Recommend

I have never had such a great and simple experience. Start to finish the whole team went above and beyond to make sure I was taken care of. I always felt like I was priority. I will be referring to all my veteran family and friends. The service here is unbeatable. Thank you all very much!

headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
Would Recommend
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend

Thank you all for your help.

headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars
Would Recommend
headshot image of Rob Weigand

Loan Officer: Rob Weigand

NMLS# 1435397

5 out of 5 Stars
Would Recommend

Kala Booth is the best person to work with when purchasing a home. My local Veterans United office makes purchasing a home so stress free and seamless.

headshot image of Marty Gaddie

Branch Manager : Marty Gaddie

NMLS# 1745992

5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend
headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend
headshot image of Joshua Salicco

Loan Officer: Joshua Salicco

NMLS# 1048961

5 out of 5 Stars
Would Recommend

Best house buying experience ever!!!

headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
Would Recommend
headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend
headshot image of Joe Peterson

Loan Officer: Joe Peterson

NMLS# 1275877

5 out of 5 Stars
Would Recommend
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend
headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
Would Recommend
headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

We had the best experience working with Stephen Scott & Katie Chamberlin. They made the whole process as smooth as possible. I will alway recommend Veterans United.

headshot image of Stephen Scott

Loan Officer: Stephen Scott

NMLS# 2061823

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5 out of 5 Stars
Would Recommend

This was my first time buying a home and I could not have had a better team guided me through the process every step of the way. They made everything effortless and quickly answered every question I had no matter what day it was. I highly recommend using their services. I know when it's time to sell my home, I'll be using them again!

headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

4 out of 5 Stars
Would Recommend
headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

5 out of 5 Stars
Would Recommend

Thank you so much for helping me with my first house I’m forever in your debt 🙏🏾

headshot image of Jamie Itamoto

Loan Officer: Jamie Itamoto

NMLS# 2037615

5 out of 5 Stars
Would Recommend
headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

4.5 out of 5 Stars
Would Recommend
headshot image of Celina Mowrey

Loan Officer: Celina Mowrey

NMLS# 378964

5 out of 5 Stars
Would Recommend

10/10 highly recommend veterans start here and finish here. The team I had a pleasure of working with made everything incredibly easy.

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
Would Recommend
headshot image of Trey Barrow

Loan Officer: Trey Barrow

NMLS# 2091070

5 out of 5 Stars
Would Recommend
headshot image of Clarke Blodgett

Loan Officer: Clarke Blodgett

NMLS# 2371270

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See all 387,143 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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