This process was so easy for buying a house. VU has so many people to help through the process!
I would recommend Veterans United, as we’ve used them in the past; however, this time wasn’t as smooth of a process. The communication between our “team” was less than optimal. What we thought we were getting and what “our team” thought didn’t line up for a bit, but ultimately we made it work. We also missed the initial closing date due to proofreading on our loan team. Somehow they missed the date on our papers not reflecting the correct date 30 minutes before we were supposed to close. Overall, not our best experience with a VA lender but like I said, we made it to the finish line and closed, so that’s the plus.
This experience was beyond our expectations. As first time homebuyers we had no idea what to expect or really what we were doing. The team was there every step of the way. Never too busy to help out. Most of this process happened as my family and I were driving across the country, without the team in place there is no way we could have completed this process. Everything was streamlined and simple, a truly great experience. I will use Veterans United again, and recommend them to anyone I know buying a home.
I'm glad I was able to work with the great team that I did. Blake, Nathan, and his team were all professionals with a clear and oriented goal. Which was to help me get a home that fit me and my family.
This is a world-class team! The market may not always be pretty but when you’re involved with a team of professionals, you can reassure you will get what you want! Thank you, teammates! You all are rock stars!
Seriously give everyone there a raise, they were on top of everything every step of the way. I’ve moved tons of time and getting into apartments have been harder and more difficult than this home buying process. They could not have made it any easier or any simpler. 10/10 would recommend, everyone I worked with was amazing.
An oustanding service all around too much appreciated with the team. Would absolutely recommend them and use them in the future! Amazing team! Our family was blessed with them!
I highly recommend Veterans United and appreciate the help they gave me in this process. They were ahead of each step which made it easy to get to the closing table.
This group were always in sync from start to finish and I can’t thank them enough.
THANK YOU FOR ALL YALL HAVE DONE I HOPE YALL HAVE A BLESS LIFE
The process was very straightforward and quick with refinancing my home. Everyone at VU seemed to work diligently to make the process easy.
The final objective took over 4 months from the time that I put the holding fee down. More questions than I thought was needed. We are moving in as a write so everything is fine
Ryan Hauser is a truly helpful, skilled, knowledgeable individual that was the glue of the loan side. He is an extremely knowledgeable person representing your organization. I just feel the process could have been smoother and not a time pressure situation.
Response from Veterans United
Hey Ira,
I’m really glad to hear that Ryan was such a helpful and knowledgeable resource for you during the process! He’s definitely a rockstar on our team. That said, I’m sorry to hear that things didn’t go as smoothly as you had hoped and that you felt the pressure of time. We aim to make the loan process as stress-free as possible, and it sounds like we didn’t hit the mark on that for you.
If you'd like to chat more about your experience or have any additional feedback, my team would love to hear it. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here to help however we can!
Thank you very much for everything you guys have done, I am truly appreciative for all the hard work you guys did. Thank you also for putting trust in me and not giving up on me at the moment when all of the things were going the wrong way. Thank very, very much.
