Shane and his team went above and beyond what I expected. His team was very professional and such a joy to work with. Thank you Shane for everything you have done to get is in our dream home.
All staff courteous and professional.
Friendly, very helpful. Treated me very well. Good experience.
The best that I have delt with my third home
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Ashton and Chris were truly amazing I could not have asked for a better experience they made everything as smooth as possible for me.
This is my second loan with veterans united. Both times were a great experience. If a third is nessary, I will use VU again.
Superb service and support from day one!
From start to finish, the entire process was seamless. I couldn't have been more pleased with the value and professionalism I experienced from Aaron and his entire team.
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Very positive experience , professional and personal service. All questions were answered quickly and accurately.
The process was easy, and the loan specialists were quick to reply to inquiries and were very helpful.
Overall, I feel happy about our experience and outcome but there are a few things I would like to mention.I felt very frustrated on a couple of counts with underwriting when we were in some very tense moments with our sellers potentially pulling out, our file was put off by underwriting despite the promise it would be worked on the first thing in the morning. There was another couple instances the underwriter left early when things were hanging in the balance. I know things happen and we aren't the only people you guys work with but I felt like this was unacceptable. I know it's not the underwriters job to help us but to be so unreliable is not professional. An additional suggestion for the company would be having a way to communicate by text in conjunction with email. It would have been helpful, especially when we were getting in the last weeks of the process. To be fair, I never communicated that during the process but there were times I wouldn't catch an email till the end of the day and it would set us back a day or two. It really helps to know right away when there is something needed. Just a suggestion.
