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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

347,894

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 347,894 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Loan Officer: Colin Flanagan

NMLS# 2160458

5 out of 5 Stars
Would Recommend

Veterans home United made my homebuying process too easy! The entire team was there any time I needed them. Everything from the people to the software was smooth and clear.I owe an extra special thanks to Josh Dinkins who went above and beyond to help me through this process and directly checked in with me to get everything squared away regularly. Appreciate you and the entire team helping make my family’s dream come true.

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend

Josh Dinkins answered the numerous questions we had and made this a seamless transaction. Would recommend VU to anyone buying.

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend

Everything went very smoothly (small hiccup at closing, but quickly resolved) and everyone was great to work with. I will definitely be recommending to all my veteran friends and acquaintances.

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend
Photo submission from Jimmy N.

This was my first time using my veteran's benefits to buy a home and I couldn't be happier that I picked Veterans United to be my mortgage lender. Jason Bals, Megan Staszcuk, and Travis Roberts are an amazing mortgage team and we want to thank each one for their help in closing on our home. Thank you to all!

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend

Loan Officer: Lucas Hassemer

NMLS# 1630187

5 out of 5 Stars
Would Recommend

This was my second mortgage purchase with Mike Mange and his team. Always a professional, never fails to far exceed the expectations of his clients.
I can't wait to buy 2 more homes with you.
- Kevin Casey

Loan Officer: Mike Mange

NMLS# 177094

4 out of 5 Stars
Would Recommend

Loan Officer: Tracy Ball

NMLS# 1989112

5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
Would Recommend

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Samuel H. is Through the Roof!

Veterans United made it easy and special from preapproval to closing day. Tell Rob Riggle I'm ready for my commercial!

Loan Officer: Danny Freeman

NMLS# 1721091

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4.5 out of 5 Stars
Would Recommend

Loan Officer: Scott Davis

NMLS# 1725328

0.5 out of 5 Stars

We have bought four different homes from four different lending companies. This one by far was the worst to deal flat out lying and saying they hadn’t heard from someone when I’ve got an email traffic that they talked to her and had correspondence with them more than one. Giving us the final different things to do give us a list of give people a list of what they need to do on day one so that doesn’t seem like you’re jumping through hoop after hoop after hoop.

Response from Veterans United

Terry,

Thanks so much for the feedback. We'd like to learn more. This sounds like neither the experience nor the integrity we're committed to. If you're willing, our Client Advocates are here to address any concerns or lingering questions you have for us. We sincerely care about your experience. When there's an opportunity for improvement, your feedback tells us exactly where and how to do that. We hope to hear from you soon.

Thank you all the same for letting us serve you,
Kendra, Client Relations

4.5 out of 5 Stars
Would Recommend

Everything went great with Cody. He answered all my questions in a timely manner and was always very responsive. The insurance person, I believe her name was Jennifer, was a different story. We had two separate phone calls scheduled and she missed both of them by at least 30 minutes. We ended up having to set up the insurance through emails.

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend

Overall with this being our first time going through the process we are very impressed with the team we had! They work awesome together and it showed! My team would go to bat for me when it was needed! Thank you all for taking more time to address problems with our agent and go above and beyond making sure we were taken care of! Keep rocking it Veterans United and thank you for taking care of our veterans!

Loan Officer: Brie Lasley

NMLS# 1182864

5 out of 5 Stars
Would Recommend
Photo submission from Jason D.

The entire process was the easiest and Veterans United has very friendly staff. It was nothing short of amazing how much everyone I interacted with was always there for me and my family. Made getting my dream home a reality. Eva, Jaime, and many more are part of the family now!

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend

Loan Officer: CJ Harrawood

NMLS# 2177972

5 out of 5 Stars
Would Recommend

Loan Officer: Brie Lasley

NMLS# 1182864

5 out of 5 Stars
Would Recommend

Thank you

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars
Would Recommend

Senior Loan Officer: George Eastergard

NMLS# 1446649

5 out of 5 Stars
Would Recommend

Loan Officer: Mary Dischert

NMLS# 1974450

5 out of 5 Stars
Would Recommend

Loan Officer: Horace Johnson

NMLS# 1880058

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5 out of 5 Stars
Would Recommend

Branch Manager: Christopher P. Solomon

NMLS# 796629

5 out of 5 Stars
Would Recommend

All of the staff is completely professional and competent. I am going to recommend Veterans United to all family and friends.
100 % satisfied. Wish all previous loans could have had gone as smooth as this one.

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

VU Staff/Friends/Family/Random person reading this,HOME BUYING IS STRESSFUL! The process is hard, unforgiving, and quick. One moment you can be looking at a home and the next moment it's gone and pending to someone else because you wanted to "wait" or "think about it". Take action on the venues you like and ask questions to everyone you meet along the way. I didn't know much going into my homebuying process and had to learn as I go. The team I worked with helped me through it all and gave me the knowledge to feel secure in my decisions.

Loan Officer: Chris Draffen

NMLS# 2023094

5 out of 5 Stars
Would Recommend
Photo submission from Jackie T.

Don't be afraid to apply, everyone was great and helpful. They answered all my many questions. Thank You Veterans United. We are enjoying our new home.

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Loan Officer: Jerry Simons

NMLS# 1378656

5 out of 5 Stars
Would Recommend

Was a very good experience. All expectations clear. They were always fast getting me an answer any time i texted with a question. A+!!

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

Loan Officer: Sarah Sauro

NMLS# 715700

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Marcille

NMLS# 1435911

More Reviews

See all 347,894 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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