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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

383,642

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 383,642 unfiltered, unedited reviews

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2 out of 5 Stars

Response from Veterans United

Thank you for completing our survey Dennis. Based on your rating, it appears we might have room to improve. We do not want to make assumptions; therefore, we invite you to connect with a member of our Client Advocate team. Our Client Advocate team will work hard to ensure our teams learn from this opportunity to improve our service.

5 out of 5 Stars
Would Recommend
headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars
Would Recommend
headshot image of Kyle Riggs

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars
Would Recommend

My experience has been such a smooth and fast process, my team was amazing and very responsive! I am so excited for my new property. Thank you VU!

headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

The road to closing was bumpy, but I never formed doubt that Veterans United team was doing everything in their power to get us there. The response to emails and follow ups were always quick. Thank you all so much!

headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend
Photo submission from Edwin P.

Courteous and very helpful in every aspect of being helpful. Even though the process had some bumps they stuck with it til the end amazing team and service.

headshot image of Clint Hamilton

Loan Officer: Clint Hamilton

NMLS# 1224235

4 out of 5 Stars
Would Recommend
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend
headshot image of Jennifer Stewart

Branch Manager: Jennifer Stewart

NMLS# 412226

5 out of 5 Stars
Would Recommend
headshot image of Spencer Wesson

Loan Officer: Spencer Wesson

NMLS# 1718308

5 out of 5 Stars
Would Recommend

Working with Veterans United and the team was a great experience, they really enjoyed helping people. I would definitely recommend them.

headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend

I am truly amazed at how easy and simple the entire process was, smooth transactions and going above and beyond to always exceed my expectations. I would have never guessed things to work out like they did, and it’s a great feeling to have people who genuinely care and are there through the process. Almost as if, they were family. Thank you all!

headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
Would Recommend

Worked with a very professional team. The entire process was smooth as silk. This was not the first home that I had purchased but, it was definitely the easiest. The process from start to finish was just under a month.
Bravo Zulu to the entire Veterans United team.Thank you!
David Nash

headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

5 out of 5 Stars
Would Recommend

We had one difficult conversation with the rep who helps with security. He was clearly pushing ADT, rather than representing VU and answering questions about all of the options. After several attempts to interrupt his pitch with my own questions about the other options, he kept on talking over my questions. It was frustrating and I finally just hung up. Chace and the rep's supervisor are aware and apologized. They have taken steps to provide him with training/counseling.

headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars
Would Recommend

Thank you

headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Would Recommend
Photo submission from Erica H.

The online portal for Veterans United was clear and easily navigable. I appreciated the to do's and the checklists that made it easy to figure out our utilities and update our address.

headshot image of Joel Gigler

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend

My experience with Veteran's United was exceptional! Working with Dylan & Stephanie was a game changer for me. I was dealing with Lennar as my lender & didn't feel like they were looking out for me. They weren't willing to work with me at all so I reached out to VU. They absolutely blew me away! I loved how they always kept me in the loop & went above & beyond to make sure I closed ASAP. They both worked so hard to meet all my needs. They were extremely patient with me. I can't thank them enough for everything they did for me. I finally purchased my second home. I'm extremely grateful for them & for VU. They made this dream come true!!

headshot image of Dylan Kelly

Loan Officer: Dylan Kelly

NMLS# 2029693

4 out of 5 Stars
Would Recommend
headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend
headshot image of Darin Jobe

Loan Officer: Darin Jobe

NMLS# 1245880

5 out of 5 Stars
Would Recommend
headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

1.5 out of 5 Stars

Response from Veterans United

Thank you for completing our survey Matthew. Based on your rating, it appears we might have room to improve. We do not want to make assumptions; therefore, we invite you to connect with a member of our Client Advocate team. We value your thoughts on improving our client experience.

5 out of 5 Stars
Would Recommend

Buying a home always seems like it would be a complicated and stressful process.Veterans United made everything simple and streamlined. They were fast, efficient, and personable.Even with my tight deadline, they were still able to start and finish the process faster than I'd ever imagined.As cliche as it sounds, Veterans United truly made buying a home super simple.

headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

4 out of 5 Stars
Would Recommend
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

Thank you to whole team. Everyone helped me and I appreciate it.

headshot image of Timothy Wuest

Loan Officer: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars
Would Recommend

Veterans United helped me switch from a conventional loan to a cash out refinance at a lower rate than I was paying. The best experience I’ve had obtaining a mortgage. I would recommend it to all veterans.Thank you!

headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend
Photo submission from Eduardo G.

As a USMC Veterans, I have been trying to purchase a home for a long time. No matter what I tried it seemed like there were too many doors getting closed on us. Veterans United has been totally the opposite of those other Veterans friendly groups. They guided me and gave me all the information I needed to qualify for a new home. From day one I was treated like a family member and was give the upmost attention. From the time I was introduced to a local realtor to the day we were given the keys, my family and I were taken care of.
I am a founder of a local Veterans group in our community and currently serving as its President. I have informed those who are still renting or thinking about purchasing a home to contact Veterans United first. They have been a blessing to my family and want to make sure their family is taken care of too.

headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend
headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

5 out of 5 Stars
Would Recommend

Our service was excellent and would recommend you to others

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend
headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

More Reviews

See all 383,642 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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