The team was very helpful and guided me thru the whole process.
Excellent Service! He worked hard and got me the best possible rates!
If you're looking for a one-stop shop for buying a house, look no further. These folks will take excellent care of you and your family from start to finish.
We are thankful for Veterans United's service!
I had a great team overall. Everyone was super helpful
Tony was the best. Very attentive, answered all questions when asked was an asset to this process becoming seamless. Chris my concierge was also great as well.
John and his team are absolutely wonderful. Very informative and professional. They make the home purchasing and refinancing so easy. I’m thankful for them.
If you want a company that will be as excited and treat you like family.Then this is it.If you are looking for that best friend that knows everything about home buying and all the ends and outs and wants the best for you and your family...AND can help you make your dreams come true?!?!YOU have found the EXACT company.They really do mean exactly what they say in their ABOUT US page.And they will do just what they say.
There were numerous situations where my “team” was impossible to get in contact with taking over a day to respond or get info the was extremely time sensitive. I would never get updates unless I was constantly reaching out. I was told we looked good to close for multiple weeks until 3 days before our closing date I get told that “ Oh the appraisal hasn’t come back yet so we don’t think we can make the date” which resulted in the deal nearly falling apart. The only time that there seemed to be real effort put in was when I went and talked to another lender and threatened to go with them because they were responsive. Lastly the day of our closing my loan officer never sent the wire info and let us just walk into closing looking like idiots. Some of this I realize isn’t 100% Veterans United but they never did any of the things experienced professionals would do like making sure everything is on track.
Response from Veterans United
Hey Chandler,
I’m really sorry to hear how stressful your homebuying experience turned out to be. You deserved clear communication and timely updates every step of the way, and I can understand how frustrating it was to feel like you had to chase down information or deal with surprises so close to closing.
What you described isn’t the experience we want for our borrowers. The final days before closing are already busy enough, and delays with the appraisal or last-minute details can add a lot of pressure. I appreciate you sharing this feedback so we can take a closer look and learn from it.
If you’re open to it, I’d like our Client Advocate team to review your loan file and see what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, we’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time.
Veterans United was wonderful made home buying easy Aaron Estelle and Melissa Spangler made everything run smoothly. Everyone I dealt with was helpful.
Mason and his team were excellent. The process was quick and stress free. I was pleasantly surprised and would definitely recommend.
Shane and his team were fantastic
Veterans United made purchasing my home easier than 1, 2, Done. Pre-qualify, pick your home, and they will do the rest. Thanks for a team of professionals who really knows how to get the job done. Thanks Denise and Team for seeing this through.
Exceptional service, I would not hesitate to call them again. Everyone on the team was outstanding. Every question, every change was handled with prop & courteous service.
Even my real estate agent commended their service. Thank you Team for everyone's service!
