Prompt,professionals,courteous, competent. The whole team was wonderful,and attentive
It was great working with Donald. Start
The process was quick and easy. The team stayed in touch with me and responded quickly. This was my first time buying a house, and they made it relatively stress-free. I also did my part and sent in everything they needed as fast as possible. The tutorial videos were helpful I got a good idea of the process watching them. I would recommend Doug and his team due to they helped explain different things and pointed me in the right direction for the price range I can manage. I loved it and they didn't push me into anything or rush me into making any decisions I was and am comfortable with this decision. I am very grateful I was working with them and my realtor Mandy Gulley was excellent.
They choose the right staff to help those who are in need.
They were available to us constantly through the whole process
This was a great help
I couldn't believe how smoothly I moved through the whole process with the help I received from the team at Veterans United, and I don't make it a point of praising someone unless they deserving of it!
Everyone on the Veterans team was always on the ball, answering all questions and concerns throughout the entire process of securing our home loan.
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Tight final time scheduled whichnpits indue stress on military members
They were great
Matt and Monte were great to work with. Very responsive
The only reason I didn't give a 10, is because my first loan officer was not flexible at all. Once I reconnected with VU, Jackie and Andrea was AMAZING!
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Veterans United did an awesome job from start to finish of buying my first home. They are professional, polite, courteous and thorough.
Jeff M, Adrianna H, and Erin J were fantastic and made the home buying experience very easy. I'm a first time home buyer and all the horror stories I heard were non existent when working with the Veteran Home Loan staff.
Super friendly group. Loved working with them. Made us feel comfortable with the whole process!
Collin sent initial paperwork before asking whether I wanted 15 or 30 year. Other times more detailed instruction is helpful. Why something is being sent, what to expect, etc.Then after that bizarre email from Samantha, I was pretty much done. Not very customer-centric from start to finish.
The only issue I had was that it took so long for my certificate of eligibility to come that I lost out on a lower interest rate. This has little to do with Veterans United, however.
great website. very secure. the process was clear. I always knew what I needed to do and what came next. the team was great too. very helpful, informative and responsive. They were available when I called, and always had the information I needed. Timelines were accurate and everything went according to plan and schedule. Everyone I talked to was well informed, professional and happy to help.
