Ask for Matt, he is awesome.
We were very pleased with every aspect of our experience with Veterans United. Their online process for requesting and producing documents necessary for the loan application was smooth and efficient. Frequent phone updates from VU kept us informed from the start. We closed within 30 days with no glitches. We definitely recommend Veterans United!
My VU Team has been nothing short of OUTSTANDING!
From when I first started out, everyone has been kind, courteous and professional. Couldn't ask for a better team to assist me with my first loan.
`The team at Veterans United made buying a house simple and very low stress.
Overall the team was great. My only complaint is a lack of clear communication from Paige. Specifically, what are the buyers responsibilities, what the buyers agent is responsible to submit, and her apparent inability to read an email chain for items that were already submitted or information that was already provided. When I say it's cash held in reserve, I mean it's cash held in reserve and not assets being sold. When the pest inspection and invoice gets submitted, perhaps track that info. To be hones, practicing good closed loop communication would have solved virtually all the problems I had with her. Don't send emails in the blind and just assume...there's a lot of money and effort riding on that email so a follow up text or quick call when you don't hear back isn't a big ask.Unrelated to Paige specifically, but 24 hours is the bare minimum of time to make a large wire transfer. I was able to get that in with about an hour to spare because well, I have a job that doesn't let me sit on hold for an hour to make that happen and frankly, that's taking away from time my clients are paying for. That's not ok. 72 hours is probably more reasonable.
Veterans United’s platform was extremely user-friendly and helped streamline the buying process, making everything much more manageable.
My entire loan team has been nothing short of phenomenal. Process was easy on that end.
The whole process was easy and Charlotte kept me well informed. This is our 4th house and Veterans United was the easiest company to work with!
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The process was just too drawn out, took much longer than I expected.
Things went great. Our questions were answered in a timely manner.My only suggestion would be that everyone that's working with a portion of the loan should show up on the "My Team" page. We had several people call that weren't, so it made us initially question if they were actually legitimate or if they were people who had somehow gained access to our information.
No matter what question or problem i had they took care of it and made the process easy
Thank you to Veterans United and their team for helping us get into our new home. Special shout out to our loan officer, Zach Huckaby for the outstanding service he provided our family.
My team at Veterans United really helped me understand what needed to be done and made sure that all of my questions were answered. Thank you Veterans United!
Maggie the Loan Officer was very nice and friendly!!!! You helped us a lot through the process of purchasing a home! Thank you Maggie
The most caring one on one team of people that I would call friends. Each step taken to complete my purchase was very thorough. Not once but a couple of times during my experience to purchase was a 100 percent joint effort. Thank you so much.
