I would have given a 10, but the day before I was supposed to close on my house, I sent an email asking if everything was still good. I received a phone call shortly after stating my file was still in underwriting and that there were a couple minor items that still needed to be taken care of on my end. Had I known this was the case, I would have taken care of them the week prior, but I was not told that these items were still pending. My closing ended up being delayed by a week, which I was not happy about, but the team took ownership of the mistake and did everything they could to expedite the final process and worked with my realtor to get everything completed and ready for me to move in the following week.
Transparent and procedural. Veteran's United made me feel comfortable through the entire process.
Members of the team was knowledgeable about information I needed when my loan officer was not available.
Couldn't have asked for a better team to work with. Ryan and Andrea were great.
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Zach and his team were amazing. From start to finish we were impressed with the time and effort they put into every detail.
very helpful in the process and accommodated our changes and concerns
I have two views of VU. For my initial mortgage, you were fantastic. For the refi, getting information was like pulling teeth.
I was really pleased with the whole process of home buying with Max, Karin and Austin. They were their through very step to answer questions and really put my family and I at ease with this big step. I will not only send everyone I know their way, but I will only use them again with future purchases.
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All staff I talked to were outstanding.
I received quotes from several other mortgage companies and found the fees and rates offered by VU very competitive. It was not the lowest interest rate I found but after considering other loan fees and the level of service I was receiving I choose VU.
The refinance process was smooth and very quick.
