Thanks again Justin.
My first experience and exceeded my greatest expectation. Worked compassionately with my wife who is the real owner of this house.
Wes and Tammy promptly addressed all questions that I had. I had not done a refinancing of a home loan in some 15+ years, so their input was invaluable. I also appreciate the access and use of the portal to effectively work the needed tasks. Great Job; Thanks so much!!
Probably the most frustrating part of this experience was that we received a lot of communication early on but then as we actually got through all of the hoops, our closing was delayed several weeks due to lack of feedback on what was still needed.The final straw was a walkthrough inspection that required a handrail to be installed a day before we were to close. We worked through this for months and this was dropped on us the last minute.We will not be doing business with Veteran Loans again nor would we recommend them.
Response from Veterans United
Hi Tim,
I’m really sorry to hear about the frustrations you experienced, especially with the delays and last-minute issues right before closing. That’s not how we want the homebuying process to feel, and I completely understand how stressful and disappointing this must have been after months of working through everything.
The lack of clear feedback and the last-minute inspection issue with the handrail should have been handled much more smoothly. We know how important timely communication is, and I apologize that we didn’t meet your expectations in this case. My team would love the opportunity to dig into what went wrong and see how we can prevent something like this from happening again. If you're open to it, please reach out to 1-800-212-5200 or ClientAdvocate@vu.com.
Arrr, mateys! If ye be lookin' fer a treasure chest full o' smooth sailin' and grand service, look no further than Veterans United Loan Company! These fine folks be the true captains of their trade, guidin' ye through the stormy seas of home buyin' with ease and expertise. They be treatin' every landlubber like a true mate, and helpin' ye secure yer dream home be their ultimate booty. Raise the Jolly Roger and set sail with Veterans United, fer they be the finest crew ye could ever wish fer! Arrr!
8 would definitely recommend Veterans United. We were guided every step of the way and any questions were answered or at least acknowledged within one business day, usually the same day. Very polite and professional
Ready to see for yourself?
Experience first-hand why 353,235 homeowners give us a perfect score!
VU helps veterans and stays competitive with rates and pre-approval.
Felecia and Jennifer made buying our home easier than I expected.
