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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

389,916

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 389,916 unfiltered, unedited reviews

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4.5 out of 5 Stars
Would Recommend

This was the easiest mortgage I’ve ever done even when there was a hiccup. Everything went smooth. I couldn’t ask for a better experience. Thank you.

headshot image of Daniel Noce

Loan Officer: Daniel Noce

NMLS# 2156543

5 out of 5 Stars
Would Recommend

I recently had the pleasure of working with Veterans United, they truly exceeded all of my expectations. From start to finish, their team of professionals left no stone unturned and was always leading the charge in every aspect of the home-buying process.Their attention to detail and commitment to providing exceptional service was simply outstanding. From the very beginning, their team took the time to understand my unique needs and worked tirelessly to find a mortgage product that was the perfect fit for my situation.Throughout the entire process, I was impressed by their level of communication and follow-up. They were always available to answer my questions and provide me with updates on the status of my mortgage application. Their team truly went above and beyond to ensure that everything went smoothly and that I felt confident and informed throughout the entire process.What really stood out to me, however, was their genuine commitment to providing a true act of service to veterans like myself. It was clear that their team was passionate about helping veterans achieve their dream of homeownership and that they truly cared about my well-being and satisfaction.Overall, I cannot recommend Veterans United highly enough. Their phenomenal team of professionals truly takes care of every aspect of the home-buying process. If you are a veteran in the market for a mortgage, look no further than this exceptional institution!

headshot image of Heidi Sharp

Loan Officer: Heidi Sharp

NMLS# 1970193

5 out of 5 Stars
Would Recommend

Loved the experience, from my pre-approval to closing. I felt well supported and enabled to buy my home.

headshot image of Collin Grote

Loan Officer: Collin Grote

NMLS# 176736

5 out of 5 Stars
Would Recommend

The team which supported me in my home buying experience did a great job. They were timely and responded to every question that I had, no matter how simple. It truly was team effort with everyone coordinating to ensure that I was kept informed every step of the way.

headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

5 out of 5 Stars
Would Recommend
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend

This team is amazing! I couldn't ask for better as a first time home buyer. They were very transparent and kept me in the loop the whole time. Awesome work guys!

headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
Would Recommend
headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend
headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend

I felt like Zach really helped a ton through this process. The friendly attitude throughout the whole process was phenomenal.

headshot image of Zach Huckabey

Loan Officer: Zach Huckabey

NMLS# 2026797

5 out of 5 Stars
Would Recommend

My loan team was extremely great and patient throughout the entire process. We didn't feel as they were withholding any information and answer all our question quick!

headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend
headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend
headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend
headshot image of Brant Batson

Loan Officer: Brant Batson

NMLS# 2069966

5 out of 5 Stars
Would Recommend
headshot image of Alice Schneider

Loan Officer: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend
headshot image of Solibel H. Ramos

Branch Manager: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
Would Recommend
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
Would Recommend

Veterans United is the way to go for VA home buyers. They make it very easy for you across the board. You need to give them a call right now!!!

headshot image of Chris Clark

Loan Officer: Chris Clark

NMLS# 2211769

4.5 out of 5 Stars
Would Recommend
headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

4 out of 5 Stars
Would Recommend
headshot image of Brianna Payne

Loan Officer: Brianna Payne

NMLS# 1992841

4.5 out of 5 Stars
Would Recommend

Overall I am happy with my refinance. There were several hiccups at the end. The first was the fault of Sunrun. Not really sure with the signing. We had to do a split sign because I was away at training. The first attempt to sign my location was messed up and no one showed to do my signing. I had to sign two days later. When it was time for my wife to sign, we got a call and we’re told that she couldn’t sign BWC we had to reschedule signing for another date. This pushed our signing back a week. When we finally got same day signing scheduled (still split signings), I called on the date the money was supposed to be deposited into our bank account. The money had not been deposited and no one bothered to call and notify us that another form needed to be signed. I was emailed the form and had to drive home an hour and a half (leaving training) so that my wife could sign the same form and then email a copy of it before the money was to be released. The money was not released that day and was told that it would be there in the morning. The next morning the money had not yet been deposited into our account. I informed VU and the title company. Around 10:00 am the title company called and asked for a verbal authorization to release the money into our account. Approximately 3 hours later (2 days later than when we were told the money would be available) the money was in our account.

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
Would Recommend
headshot image of Darrick Brown

Loan Officer: Darrick Brown

NMLS# 44323

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5 out of 5 Stars
Would Recommend

Very happy with the service and the process!

headshot image of Harley Bailey

Loan Officer: Harley Bailey

NMLS# 1568123

5 out of 5 Stars
Would Recommend

Veterans United was always 15 minutes prior to 15 minutes prior. They made our home buying process quick and painless! Thank you Kelly, Laura, and our entire VU team!

headshot image of Kelly Stephens

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

I just enjoyed all the hard work you guys did and was happy we were able to close in such a short time.

headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

5 out of 5 Stars
Would Recommend

This was my first home buying experience, and if I get a chance to do it again, I would without a debt use Veterans United. The whole team displayed professionalism and kindness without the process.

headshot image of Jake Frogge

Loan Officer: Jake Frogge

NMLS# 1143132

5 out of 5 Stars
Would Recommend

Alex was great to work with... whether it was via text, phone, email or in person at closing she always had the answers and an incredible spirit.

headshot image of Alex Brown

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

Veterans United consistently impresses me upon every purchase, but most importantly, during the application process. They always had my best interest in mind, and never failed to provide complete and utter transparency. Many people have opinions, but barely are those opinions backed by facts. I share that, because this is not an opinion, but rather a fact. Craig Anderson and his entire team are the people you want in your corner. I thought I could never on a home, and because of the efforts of Craig Anderson and his team I am a proud TWO TIME Home Owner! They are a blessing and are committed to serving their clients on a level untouchable by any other entity. Forever, loyal to Veterans United. Craig, thanks again brother. We respect you and appreciate your efforts that have proven successful time and time again.

headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
Would Recommend
headshot image of Paul Betts

Loan Officer: Paul Betts

NMLS# 1417557

5 out of 5 Stars
Would Recommend
headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

More Reviews

See all 389,916 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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