The team was amazing to work with. They answered all of my questions very quickly and professionally. Thank you for helping me through this process!
Thanks for everything!!!
The process of buying a home can be daunting. Veterans United made the process go as smoothly as possible. The interactive web site makes submitting and reviewing data a breeze. I have bought two properties through Veterans United and I would highly recommend them.
Choosing Veterans United for our loan was one of the best decisions we could have made. They made the entire process really easy and stress free. I was surprised with how many discounts they offer for moving services and services for the new house. They list everything you need to establish for the new house and give recommendations for services in your area. I would/will work with them again!
Our first-time homebuying experience was smoother than a slippery dolphin slicing through the ocean!
Take time to understand the process, and use the resources
We had a rather uncommon loan structure, with my girlfriend being a non-veteran and non-spouse. Every other lender swore up and down that it couldn’t be done using a VA loan; Phil and his team were confident and on the ball. Even after the special approval time period, they got us from offer to close in just 32 days !Could not be more happy with the service we received !
If you have made the decision to purchase a home, yet need quality assistance/support, Veterans United is a phone call/email away! Their seasoned professionals stand ready to serve you and your family.Happy Homeownership!V/r,CH
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I love Tony and I will continue to work with him each and every time.
We had an amazing experience working with Veterans United. Everyone was super professional and their system made communication with the entire loan team as simple as sending a text message. My loan officer worked tirelessly to make sure we had a smooth process and got us into our new home with minimal delays.
Ms. Amber Brown and her Team are true Professionals!! They walked us through the whole process seamlessly with checklists, phone and email communications and made us feel comfortable with everything we had to do. They were Amazing and super Awesome!! Thank you so much!!!
Positives
- The people who represent VU are Pros.
- There was clear and consistent communication
- The team process with each member playing a key and specific role.
Annie and Mikayla we appreciate the care and details you paid attention to.
Thank you for the thoughtful Gifts and gestures.Opportunities for improvement
- The my VU page struggled uploading docs. Often received errors or notice system was not available when uploading docs.
- Need for more flexibility in the Closing process, so closing can start earlier on different day vs the actual day the buyer signs. Found the process a bit confusing and disorganized and as a result rushed. Loan amounts and cash to closing was unclear until
- Redundant process of wet signing previously e-signed loan docs (more than few copies) of same document during closing.
-Competitors are needing less documents to start and complete loan app. Less time and less tedious. Since they are pulling employment and salary, financials data without needing to submit hard copy docs for each.
