I had a friend whom I was stationed with recommended to use Veterans United to purchase a home. Right away I started using this application, easily able to upload documents and be able to review all tasks needed in order to not only see my approval rate. Also be able to access my documents to read and download.
I thought the team did extremely well. They were in contact and always followed up on outstanding request. They also kept me informed and on top of responsibilities. They made sure everything was done correctly. I am thankful for that.
Jamie was great. He held my hand through everything. I got frustrated once , but he did what was necessary to get us through it. Thank you Jamie for your hard work. We are done and I have no regrets.
My experience with Veterans United will ALWAYS have a special place in my heart!
My loan officer, documents specialists and general team SERIOUSLY went to WORK for us, like very few civilian teams have!
My credit needed work so I was put on a plan which I thought was an immediate no as we'd attempted several times within the last 5 years to buy a home and we're always turned down even with a good paying job and over 640 credit score by traditional banks etc. It was honestly disheartening as well as demoralizing.
When I told my wife my plan back in May of this year to be in good standing and looking for a home by November I KNOW she was as skeptical as I secretly was due to all of the failed previous attempts.
Todd and the team SERIOUSLY allowed me to keep to my goal, my Wife's energy is COMPLETELY different now as we are in the process of moving into our new home!
This was the most pleasant process as it was so buttery smooth that at times I THOUGHT this was too good to be REAL, as cool little gifts came to the house we were renting along with weekly updates of the loan, title, etc process rolled along I thought for surely this is gonna be another build up to a no.
Around the time the title came back and the final appraisal was done and the loan moved closer into a CTC status (my team advised me that this means Clear To Close!) I started ACTUALLY getting excited that THIS might actually work this time!
I am happy to say that Todd and his team from Ty, To Ben, to Teresa, To Dottie and all the others behind the scenes a heartfelt THANK YOU for allowing this man to keep his promise to his wife and kids I'll be ETERNALLY grateful to reach and every single one of you!
very helpful, great people to work with
Worked with Jeff last 3 home purchases and always has given me the best services. He isn’t just a loan officer he is like family to us. Thank you Jeff for everything you have done for our family
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Bennett and his team are great. If I know a veteran looking to buy a home I will send them Bennett’s way. They make you feel like family.
I highly recommend Veterans United Home Loans for all your home loan needs! Excellent team coverage, great response and communication, and wonderful to work with!
Danny was a superstar and just all around awesome!! He and his team went above and beyond when it came to assisting us with the purchase of our home. Alyssa and Keagen were great with underwriting and keeping me updated on the status. From start to finish the team worked together to get us to the end. Danny was honest and upfront from the start and I loved my overall experience 😊
Had a few twists and turns, during the loan process, a lot of questions regarding VA loan applications and possible VA loan bylaws regarding getting a VA loan while having an existing VA and also learning about an IRRRL loan for Veterans. But I’m sure everyone at Veterans United will never forget helping me with my loan. Thanks Chris and Mason hopefully you have a few easy loan applications. You guys are great hopefully we can all remember never quit or give up on others.Regards,Lawrence L Sowers
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Would and have been telling everyone about my great experience with Veterans United
Paul has been with us waiting very patiently as we navigated our home search. Then when we thought we had found the “one” and it fell through, Paul was there again, reassuring us that everything would be fine.
We finally found the “one” and Paul and his team were extremely helpful in streamlining the process to fit our needs.
I would definitely recommend Paul and his team to do all the heavy lifting for you and your family in all your home shopping needs for us veterans!
No personal touch.The communication got better in the end
Response from Veterans United
Hi Keith,
I appreciate you sharing this. I’m sorry the experience felt impersonal at first, that’s not the level of care we aim to provide. I’m glad communication improved along the way, but I understand how important it is to feel supported from the very beginning. Your feedback helps us do better.
If you’re open to it, I’d like to learn more about your experience. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Annelise Knirr and her team is truly a god send. They worked just like a real fireteam on a mission to get us a nice and affordable home, we love them for it.
Aaron and his team have once again gone way beyond what we had expected. Efficient, patient, educational, assuring and always spoke with a smile. Would I recommend? Absolutely!
I started last year researching how to refinance my house. I appreciated David because he did not pressure me in the early stages of this refinancing process. I put it off for a few months and I did not get hassled for the delay. I also spoke to Kristy during David's absence and she had such a sweet and gentle voice during my fears of refinancing. I decided than that I did not need to search any further.
Rob must have worked extra hours retyping my multiple loan papers. Thank you for your guidance and support.
Cierra, bless her heart, she was very patient with gathering the "To Do" list of documents and finally sending a very professional Ms. Van to visit me for the signing of the official documents. What a classy group of people that worked tirelessly on my behalf.
