Feeling grateful & blessed that we had the opportunity to have Jamie & Carly from Veteran's United throughout this entire home-buying experience. We looked at 3 different companies and instead of putting the negatives about them we’d rather focus on the positive journey we’ll had with Veterans United. It goes without saying that this was not an easy process but they were there every step of the way guiding us through the journey with experience, compassion and truth even when it may not been what we wanted to hear. We are and will always be FOREVER GRATEFUL to the entire team for making OUR DREAM come true.The Carter Family ;-)
Absolutely positively great service.
Courteous and very helpful in every aspect of being helpful. Even though the process had some bumps they stuck with it til the end amazing team and service.
Experience was great and unique. They got the job done that the end results of getting into a house. Im pleased with the process.
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Everyone that had a part in helping us did a great job and I want to say thank you all for all of your hard work and dedication.
Joel was beyond awesome and was there for me at any step. The rest of the team did a wonderful job too!!
Brent and his team was extremely patient and knowledgeable. overall a much less stressful experience than I was anticipating!
The online portal for Veterans United was clear and easily navigable. I appreciated the to do's and the checklists that made it easy to figure out our utilities and update our address.
They were very professional in handling my home loan. I would recommend them.
Great team love working with them
The App. made the entire process very easy...loved it !!!
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Since the beginning till the very last day of the process, veterans united was very supportive and informative. The team assigned to me made everything smooth and easy to navigate. Having a real person to assist throughout the entirety of the transaction was really helpful. Kelsey and Matt left no question unanswered. I would definitely recommend them to anyone looking to buy a property. Thank you veterans united.
While I have been very pleased with the level of service provided, I have observed that current market rates for comparable profiles appear more competitive elsewhere. Consequently, I believe it would be financially prudent for me to explore alternative financing options to ensure I am securing the most economical rate.
As a USMC Veterans, I have been trying to purchase a home for a long time. No matter what I tried it seemed like there were too many doors getting closed on us. Veterans United has been totally the opposite of those other Veterans friendly groups. They guided me and gave me all the information I needed to qualify for a new home. From day one I was treated like a family member and was give the upmost attention. From the time I was introduced to a local realtor to the day we were given the keys, my family and I were taken care of.
I am a founder of a local Veterans group in our community and currently serving as its President. I have informed those who are still renting or thinking about purchasing a home to contact Veterans United first. They have been a blessing to my family and want to make sure their family is taken care of too.
Alex Dickherber was always on top of everything. No surprises! It was a long process for me but Alex checked in with on a routine basis.
Made it easy and streamlined!
Veterans United was wonderful to work with. Answered all the questions we had.
The communication between the initial loan startup and the closing was an easy going experience. If you submit documentation in a timely manner, the process should go smoothly.
I did not care for one of the so called team members. Never available via text or phone. Very vague in responses when I asked questions about information she had sent, very confusing information.
Loan officer was good, however there were just too many "to do" items sent after midnight and 2am that I would not see until the next day.
Response from Veterans United
Hi Pamela,
Thanks for sharing this feedback. I’m sorry for the frustration caused by unclear communication and not being able to reach one of the team members when you needed answers. I also understand how confusing it can be to receive multiple to-do items late at night or early in the morning and not see them until the next day.
I do appreciate you calling out the positive experience with your loan officer. If you’re open to it, I’d really like to learn more and see how we can do better. Our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
