We want to sincerely thank Jake Albers and the entire team at Veteran’s United for helping us achieve our dream of owning a home. From start to finish, the process was simple, smooth, and far less stressful than we ever imagined it could be. Their professionalism, communication, and genuine care made all the difference. We truly felt supported every step of the way. We’re beyond grateful for their hard work and dedication in helping make this dream a reality for our family.
Throughout the entire process Jordan and his team showed honesty and professionalism, even near the end when an error was made they made the best of the situation and handled with with honesty and humility which is all you can ask.
Todd did a great job throughout the process and made this as smooth as he could’ve.
My experience with Veterans United will ALWAYS have a special place in my heart!
My loan officer, documents specialists and general team SERIOUSLY went to WORK for us, like very few civilian teams have!
My credit needed work so I was put on a plan which I thought was an immediate no as we'd attempted several times within the last 5 years to buy a home and we're always turned down even with a good paying job and over 640 credit score by traditional banks etc. It was honestly disheartening as well as demoralizing.
When I told my wife my plan back in May of this year to be in good standing and looking for a home by November I KNOW she was as skeptical as I secretly was due to all of the failed previous attempts.
Todd and the team SERIOUSLY allowed me to keep to my goal, my Wife's energy is COMPLETELY different now as we are in the process of moving into our new home!
This was the most pleasant process as it was so buttery smooth that at times I THOUGHT this was too good to be REAL, as cool little gifts came to the house we were renting along with weekly updates of the loan, title, etc process rolled along I thought for surely this is gonna be another build up to a no.
Around the time the title came back and the final appraisal was done and the loan moved closer into a CTC status (my team advised me that this means Clear To Close!) I started ACTUALLY getting excited that THIS might actually work this time!
I am happy to say that Todd and his team from Ty, To Ben, to Teresa, To Dottie and all the others behind the scenes a heartfelt THANK YOU for allowing this man to keep his promise to his wife and kids I'll be ETERNALLY grateful to reach and every single one of you!
Jacob, Anna, and Jerod were phenomenal. They answered questions as I had them and were very quick to follow up on any tasks.10/10 Experience with this team. They kept me informed and they made the whole process easy! I want ensure I capture my experience with each team member:- Jacob: Great communicator and very responsive! I had questions on numbers late on evenings and throughout the weekends. Jacob was always quick to run numbers and answer any lingering questions.- Anna: Throughout the loan process, Anna kept myself and the team in the loop 24/7. Nothing caught us off guard and she was able to get the loan processed quickly.
Besides the fact the Underwriters were going through my financial files like federal forensics, the Loan Team was awesome and responsive! Chris E. & Rachel K. kept us updated every step and was on our side through it all!!
Dan and Yohannes were amazing. Dan wouldn’t hesitate to spend time on the phone to go over every little detail of the buying experience. I was a first time buyer so his education was extremely valuable. Yohannes had a knowledgeable answer for any of my questions. It was super easy to upload my documents. I have no complaints on my buying experience.
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Veterans United overall was great. The experience was extensive but good. Eric and Lisa were there to help and advise whenever I needed. Him stayed on top of my case and it was an overall good experience .
My only problem was after I closed the closing title company I believe gave me misinformation on when they were sending out or sent out my payout which I was not happy with at all. It should have been paid out on Monday the 23rd of March I was told it would be paid out on Monday but it wasn't after many phone calls, texts and emails between Eric and Boston national title and escrow the closing company which is very frustrating cuz like I said I kept getting misinformation if it was sent if it was not sent. But in the end I did receive it on Tuesday the 24th of March at 3:00 p.m. so it all turned out. Eric stayed on top of it even before office hours which I appreciated very much.
He was on top of everything he was helpful when I questions he answered to the best of his ability!
2nd time using Veteran’s United. The customer service is fantastic and I highly recommend them.
They made the process so smooth and it goes all the way back to helping me stablish my credit. They were awesome i would 100% recommend
Ryan and his team are awesome they where always timely and attentive, always reaching out always making sure I was taken care of they made the entire home buying process a breeze.
I highly recommend Veterans United Home Loans for all your home loan needs! Excellent team coverage, great response and communication, and wonderful to work with!
Everything went fast and easy, my team was outstanding and cant thank them enough for the help.
Great team who worked very committed to me and my wife in purchasing our first home.
The whole process was smooth & fast from start to finish! I chose VU because I had been advised that Navy Fed pushes back closing a lot & we were under a time crunch!! VU made it super easy, answered all my questions, were on top of everything & even made it possible to move up my closing date!
Brian, Rachael, and the incredible team at Veterans United Home Loans made what once felt like a dream a reality. Because of their unwavering support and guidance, I was able to purchase a home for myself and my mother--something that means so much to me on a deeply personal level.
I am truly grateful for the care, professionalism, and dedication they showed every step of the way. Their commitment did not go unnoticed, and I will always appreciate everything they have done for me.
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Kenny and his entire team was amazing. They were very patient with me and the process went very smoothly and I love working with Veterans United.!
They did an outstanding job getting my rate reduced.
I have bought and sold a number of houses and this organization is by far the best! I had never before had access to a concierge to help in the home buying process. If I could I would rate Veterns United a 12 out of 10.
Annelise Knirr and her team is truly a god send. They worked just like a real fireteam on a mission to get us a nice and affordable home, we love them for it.
Kelly was super easy to work with and guided me through the entire process.
