My loan process with Veterans United was easy and streamlined. Chris Lipman and his team were very responsive. They responded to my questions and concerns right away. At one point Chris was out with his family and he still picked up the phone! That shows a commitment to this work that goes above and beyond. I felt respected and taken care of throughout the loan process. All members on his team from Britanny Lucy - Loan Concierge, Brenda Kelly - Loan Coordinator, and Mitchel Wray who helped with insurance coverage (hope didn't forget anyone) were easy to talk to, professional and very responsive. My experience was a great one. Plus, a nice final touch at the end of the closing was an unexpected gift basket for movie night in my new home. In fact, I have just done a refi using with VU. With the refi I worked with Brayden Byrd a Lead Loan Coordinator who handled my process the same way. VU knows how to provide great customer service---something that is a rare find today.
Thank you, Veterans United.
Easiest and quickest team i’ve ever seen for a home buying process and thankfully it was my own home i was trying to buy!
I have been Blessed to have been able to get my home in such a reasonable time from start to finish VU is very much much a part of the whole process guiding you all the time are always there to help loved the people I worked with thank you all again you made my dream come true
Veterans united are great peoples to do business with.
I highly recommend Veterans United to all you home buying Vets, because they're a great team too be on your side. Very professional and helpful. Veteran. William Kury
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The only scam I experienced was from Safe Haven. I am really sorry I agreed to do business with them.
I love working with Randy and Austin they were both amazing at making things happen especially in the time frame that I was hoping.
I WAS VERY IMPRESSED WITH THE MYVETERANSUNITED WEBSITE WHICH MADE COMMUNICATION EXTREMELY EASY.
I would recommend the title company and real estate agents but never my loan officer!
Response from Veterans United
Hey Michael,
I’m glad to hear you had a good experience with your title company and real estate team, but I’m truly sorry to hear you felt let down by your loan experience. That’s not the level of care or respect we want any of our borrowers to feel, and I appreciate you taking the time to share your feedback.
I’d really like us to review what happened and see how we can learn from your experience. Please reach out to 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time.
I was assigned an outstanding leader and team. They were very professional and took care of all my needs. Thank You Veterans United for helping me be a proud veteran home owner!!!
Step by step every part of this process with VU was absolutely painless and smooth
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While deployed, Rich Pauls contacted me and basically we hit it off and then when I got home he was able to let me know what my wife and me needed to send him as well as Tiffany Herrmann. I will definitely be sending fellow soldiers towards veterans united as long as family members.
From the new buyer in the market to the experienced homeowner, Veterans United helped me in many ways. Got a vehicle to relocate, they'll help - motorcycle, truck or scooter! Need the fastest internet in the area, they help locate that too! Anyone whose moved large distances knows, the more resources available to support the transition the better.
Thanks VU team, you all had my six on this. A house now home!
After being told no on VA loans thru other banks, Veterans United said let us try and they delivered. On top of helping us buy a house with 50% less down payment, they also cut our auto insurance in half.
