Working with Veteran's United was fairly straight forward, lots of communications, and the "to-do's" made it feel we were always on track. When you work with VU expect a lot of people on your team which has pros and cons. You have a loan specialist, coordinator, and officer all which know of your situation however all have different responsibilities and I experienced posing a question to one when the question was should have been answered by a different team member. I will add all of my questions were responded to and answered either same day or following day.
Made it very simple for us.
They made home buying a breeze!! They made sure I was being taken care of the whole process!
I highly recommend Veterans United to all you home buying Vets, because they're a great team too be on your side. Very professional and helpful. Veteran. William Kury
Larry was great to work with
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This team goes to work to get your dream house !!! Highly recommend Kara an Sara with their team . Working together they get it done
Very enjoyable experience
I was assigned an outstanding leader and team. They were very professional and took care of all my needs. Thank You Veterans United for helping me be a proud veteran home owner!!!
Very unorganized, could never get updates or answers about anything in a timely manner. Loan coordinators would only bring up problems the day before they need to be done even after telling us for weeks that nothing needed to be done. One of our loan coordinators would only respond to emails once every couple of days to important questions or information. Went under contract in June and didnt close until the middle of November due to deed issues with the house. Veterans United needed more documentation but would not actually tell us what they needed and lied several times about when they would be obtaining the information so we could get everything done. The Realtor they paired us with was very unresponsive and ignored requests for showings and never actually helped us with anything in any way so we decided to not work with a realtor at all. Overall pretty terrible experience across the board without really any positives other than finally being able to close on the home.
Response from Veterans United
Hi Ian,
I’m really sorry to hear how stressful and drawn out your experience felt. Going that long without clear updates or timely answers isn’t the kind of support you should have during a homebuying process, and I can understand why you’re frustrated. The last-minute requests, delays, and communication gaps you described aren’t what I want for any of our borrowers, and I’d like to take a closer look at what happened. If you’re open to it, please reach at 1-800-212-5200 or ClientAdvocate@vu.com so my team can learn more and help address your concerns.
Jon is a wonderful loan officer. Quick to response and always available.
Sam and his team were with me every step of the way, helpful to a t, and checked in often. I appreciate that the VU experience continues to be top notch. A huge reason I came back for my 2nd home purchase is because of my fantastic experience the first time, and now I'll continue to recommend VU to everyone I know looking to purchase a home.
Overall, everyone I communicated with was courteous and helpful. I appreciate them assisting me with parts of the process I did not understand as a first-time home buyer.
From the new buyer in the market to the experienced homeowner, Veterans United helped me in many ways. Got a vehicle to relocate, they'll help - motorcycle, truck or scooter! Need the fastest internet in the area, they help locate that too! Anyone whose moved large distances knows, the more resources available to support the transition the better.
Thanks VU team, you all had my six on this. A house now home!
Jason Crone and Ashley Fuller were great to work with! They were very attentive and patient with my questions and always answered quickly, which meant a lot to my wife and I because home buying is pretty stressful. Jason also locked us into a lower interest rate just before an increase.VU’s site makes uploading your documents painless and the portal lets you know when they’ve been processed. The “To Do” list also made it easy to grasp what needed to be done to get our loan approved quickly. I can’t think of a way to make that process easier.
My team was awesome from the start. They helped me out very much. They had to hold my hand a lot and they are very patient with me. I’m very appreciative of them. They were awesome. I would work with Brett anytime he’s very professional and polite and helpful.
