My file was passed around to many people and nobody fixed the issues after I presented them. I didnt feel appreciated after I closed.
Response from Veterans United
Hi Patricia,
I really hate to hear how this all unfolded. Feeling like your file was bounced around without anyone taking true ownership—and then closing on your home without so much as a thank-you or sense of appreciation—just isn’t how this should go. That’s not the kind of service we aim to provide, and I’m genuinely sorry we let you down during such an important time.
If you're open to a conversation, please reach out at 1-800-212-5200 or email ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST—but you can leave a message anytime, and I’ll make sure it gets followed up on.
I am very pleased with the service I received from Veterans United. The process was very easy and my team was awesome and very helpful. Thanks, team for the easy process.
My Nickel...
EMAILS: Date Stamp the subject line mm/dd, use as a reference and stay on subject so Notifications, Action items and Status reports can be follow chronologically. Much time is wasted and causes confusion searching through any email over three pages...Hopefully one of the team members could, using AI, create a PERT diagram, a process flow chart for the client to visually see the steps to a successful Escrow.
Otherwise it was an interesting experience successfully navigating the ups and downs, kudos to all.
Jakes team is all about business. Mr. Bellamy is also very professional and quick to work with. The only thing Jakes team can't do is get rid of the nerves buying a home.
I love VU! Smooth and easy. They are there every step of the way!!
Thank you Veterans United. The team I had are the best in the business. Tim our financial advisor thank you for helping us get our finances together., Matt for being such a positive figure helping us get closing on track, Misty, for all the help with connecting us with the best agent and for all the restaurant tips.
We love the Italian place Misty recommended,
and finally Jeff the best fit for us and the greatest agent. Veterans United thank you.
Getting approved, the process, and closing was very easy with Veterans United. I highly recommend to any veteran.
Tommy and his team were wonderful.
We have bought three houses over the years with Veterans United and each experience has been uniquely wonderful.
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Tim and his crew were awesome. They walked me through everything. Make sure that I understood if I didn’t understand it. They took the time to explain it to me kept me up-to-date with everything and was always willing to help. I recommend them to anybody and everybody if I ever buy another house, I will use them again. Thank you all for your help. You made my first time buying a home a great experience.
Great service and exceptional customer service! Aaron Brooks was an amazing loan officer! His expertise and professionalism were top notch. Many thanks to Veterans United for hiring such a wonderful team with excellent customer service. He made this process easy!
Our experience with Veterans United was amazing. Such a great service for all you Vets . The process is easy to understand and user friendly great job 👍
Very kind individuals and they worked with me every step of the way!
