I just want to thank Aimee Hall and Jaclyn Dwyer for helping make this a realization. Aimee was a God sent, going beyond the call and filling the duo role of Loan Officer and Real Estate Agent. Thank You from the bottom of my heart. Open up the purse string and show your employees how YOU appreciate how they take care of your customers by...GIVING THEM A RAISE!!!! LOL...They were awesome.
Overall, the team was great!
Daniel and his team have helped me with 2 home purchases and multiple refinances now. Each time he has been top notch with the level of service and communication. Thank you so much from me and my family!
Veterans United is the best, they not only work hard for you to get the best deals but are also the kindest and most supportive group I have had the pleasure of working with. Thank you Ryan and everyone one my loan team
Thank you so much TEAM for all your help in making our dream home happen!!! So thankful that we decided to seek assistance regarding our home loan with Veterans United and spoke with Ryan Clearwater, (so proud to say) our loan officer, who provided us all the information and assistance we needed; as well as with Laura Fry for continually updating us with the process of our home buying adventures and experiences. More power to you all and best wishes. Take care. ~ Romano and Cora ~
Although purchasing a home is a very time consuming, stressful, and daunting task, my experience with the staff at Veterans United and the realtor was very smooth. Everyone was always ready to help whenever I didn’t understand something or had a question. I had a wonderful experience!
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I only trust VU as my mortgage broker. They care about veterans and it shows. VU has always made the mortgage underwriting process as painless as possible.Waiting for my next IRRL, through VU, as interest rates drop over the next couple of years.
We finally have our dream cabin thanks to Veteran’s United! It was great working with the entire team at Veteran's United! They kept us informed every step of the way along the process of buying our home, and made it so easy to close on time. I highly recommend Veteran's United for any veteran looking to purchase a home with the VA loan benefit!
I used veterans United again because of my experience with Jeff Gordon. However my experience with Beth Madden was less than optimal and led to a late closure which costs me hundreds of dollars in unexpected expenses for lodging fuel and food. The customer service and inability to return phone calls by her and the organization only added to already tumultuous situation and further complicated matters. It is because of this that I cannot in good faith recommend this company to and of my friends or family, and certainly not to the Marines under my charge.
Response from Veterans United
Hi Solomon,
First off, I want to sincerely apologize for the experience you had with us this time around. It sounds like it was an incredibly stressful process, and I’m really sorry we added to that. I know you came back to us because of your positive experience with Jeff Gordon, and it’s disappointing that we didn’t live up to that same standard this time.
It's also frustrating to hear that communication was lacking when you needed it most. Delays at closing can be tough, and I completely understand how the unexpected costs for lodging, fuel, and food only added to the stress.
Your journey with us is something we take seriously, and clear communication is a huge part of making this process smoother. My team would love to look into what happened and see if there’s anything we can learn from it or improve. If you're open to it, please reach out to my Client Advocate team so we can dive in further. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Thanks again for bringing this to our attention, and I’m truly sorry we let you down this time.
