Although we had a "rough" ending to our loan closing, Veteran's United and Ross Pierson did a fantastic job with our loan!
The concept of the online loan tracker and document center is fantastic but the way it was utilized (or in my case not utilized) led to confusion.
Smoothest process purchasing a home I have ever had. Well done!
They were all great. About two weeks in to the process, they even mailed me some koi food and a "how to" book for koi ponds which means they actually took the time to google the house and see that it came with two koi ponds in the backyard!!!
VUHL made the home buying experience very easy to accomplish, the program and organization of the entire process just made it so much more simple than I would've ever imagined.
We had the best experience with Nate Cain, Jocelyn Deihl, and our agent Alberto Canaveral. The other team members were also great but we did not work with them much.
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Everyone was super friendly and a pleasure to work with!
From start to finish, Doug and Michelle were professional and by far the most informative team I have ever worked with in purchasing a home!
The experience was great. Thank you so much.
The automated "tracking" system is the weak link... with the communication I had with my specialist I found the automation distracting at best... more passwords to forget and contacted by a third party VU person provided for much confusion.....
This was a smooth process from beginning to end.
Veteran's United was recommended to me and now I see why. Very professional. Excellent customer service. I am grateful to see a company who stands by the veteran and their spouse.
I admit my financial situation was not the best, but I did not like the underwriting experience. Not enough attention to detail.
They were very friendly and fast at getting me approved.
MY team was awesome ,the processor/underwriters were frustrating.
I am so happy that I found Veterans United. I was nervous as to how difficult the process would be, but Darrick took care of everything and anything that he needed from me was very minimal and not hard to find.
The experience was great, a very enjoyable way to finance our new home
This was a very good experience. Steve and his team are outstanding.
I think that more time should be taken to explain the simple things about the loan and the lender verses everything about the intricacies of the approval process.
Outstanding personnel to work with! The entire process was professional and completely comfortable! Would definitely choose VUHL again!!
