My team worked MIRACLES to make sure everything went fast and well. To be my first time in buying a house, it went well and smooth. Thank you so much..!!!
Jonathan and Amber are two amazing hard workers and my family and I extremely appreciate everything they did to make this happen
The team was very professional and knowledgeable. They kept to the time lines that were set and kept me informed about everything during the entire process. You guys are awesome!
Awesome Team!!!! The entire team was awesome to work with and very understanding. This was a painless process thanks to them. My loan officer was phenomenal as well. Kudos! N Me & My family love our new home. ❤️
Great service.
Fast, easy, reliable, friendly
Always the best!
They work hard to make sure everything is in order. They expidite the process to make sure it is done on a timely bases. Very firendly and awesome to work with.
I became a homeowner within one month of my offer!
1) read the fine print, because they will make sure they get their money, no matter if you get screwed.2) They inflate the number to make it seem better than what it really is. Trust me, go with Navy federal or USAA, for sure you’ll get a better deal.
Never again!
Response from Veterans United
Hi Luis,
Thank you for sharing your feedback. I'm sorry to hear you left feeling disappointed with your experience. I understand how frustrating it can be when the loan terms or costs don't meet your expectations. We strive to be transparent throughout the process, and I'm sorry we didn't earn your confidence.
I'd appreciate the opportunity to learn more about your concerns. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
I would recommend this team a million times. Steven and his team were very professional. They welcomed me with a game plan. Not one time did I miss out on anything. Even when I started the underwriting process they still called with info and answers. This team is amazing in all ways. They cared about every bit of my family enjoying this home buying process. Even the kids were thought of. This team is the dream team. A+++++++ for communication, knowledge, determination, willingness to go above and beyond and most importantly making you feel like you are right where you belong. Thank you. From the bottom of my heart.
Great experience. As a first time Home buyer, I could not have asked for a better team or loan company. Horace Johnson was an amazing loan officer. There were never any “issues”, just solutions!
My loan team was amazing and would recommend to anyone interested in using their VA home loan.
We did not appreciate how things were handled on this loan. Edward kept taking days off to sign, made him look unreliable because VU kept saying oh we're going sign this day, nope this day, nope this day. Nick never called Edward, and this was his loan. Always called his wife so his wife could pass the bad news on. And yes, I understand " Nick has a family too" as what he said to me regarding the survey. I asked Nick to call Edward, but never did. That really says something about that person. Awful experience!!!!
Response from Veterans United
Hi Edward,
Thank you for sharing your feedback. I'm sorry to hear your experience was so frustrating. I understand how disappointing it must have been to deal with changing signing dates and to feel that communication wasn't handled the way you expected. That's not the experience we want anyone to have.
I'd like the opportunity to learn more about what happened. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
My experience with Veterans United will ALWAYS have a special place in my heart!
My loan officer, documents specialists and general team SERIOUSLY went to WORK for us, like very few civilian teams have!
My credit needed work so I was put on a plan which I thought was an immediate no as we'd attempted several times within the last 5 years to buy a home and we're always turned down even with a good paying job and over 640 credit score by traditional banks etc. It was honestly disheartening as well as demoralizing.
When I told my wife my plan back in May of this year to be in good standing and looking for a home by November I KNOW she was as skeptical as I secretly was due to all of the failed previous attempts.
Todd and the team SERIOUSLY allowed me to keep to my goal, my Wife's energy is COMPLETELY different now as we are in the process of moving into our new home!
This was the most pleasant process as it was so buttery smooth that at times I THOUGHT this was too good to be REAL, as cool little gifts came to the house we were renting along with weekly updates of the loan, title, etc process rolled along I thought for surely this is gonna be another build up to a no.
Around the time the title came back and the final appraisal was done and the loan moved closer into a CTC status (my team advised me that this means Clear To Close!) I started ACTUALLY getting excited that THIS might actually work this time!
I am happy to say that Todd and his team from Ty, To Ben, to Teresa, To Dottie and all the others behind the scenes a heartfelt THANK YOU for allowing this man to keep his promise to his wife and kids I'll be ETERNALLY grateful to reach and every single one of you!
Dava and Mellisa were great
