No personal touch.The communication got better in the end
Response from Veterans United
Hi Keith,
I appreciate you sharing this. I’m sorry the experience felt impersonal at first, that’s not the level of care we aim to provide. I’m glad communication improved along the way, but I understand how important it is to feel supported from the very beginning. Your feedback helps us do better.
If you’re open to it, I’d like to learn more about your experience. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Aaron and his team have once again gone way beyond what we had expected. Efficient, patient, educational, assuring and always spoke with a smile. Would I recommend? Absolutely!
I started last year researching how to refinance my house. I appreciated David because he did not pressure me in the early stages of this refinancing process. I put it off for a few months and I did not get hassled for the delay. I also spoke to Kristy during David's absence and she had such a sweet and gentle voice during my fears of refinancing. I decided than that I did not need to search any further.
Rob must have worked extra hours retyping my multiple loan papers. Thank you for your guidance and support.
Cierra, bless her heart, she was very patient with gathering the "To Do" list of documents and finally sending a very professional Ms. Van to visit me for the signing of the official documents. What a classy group of people that worked tirelessly on my behalf.
The online portal for Veterans United was clear and easily navigable. I appreciated the to do's and the checklists that made it easy to figure out our utilities and update our address.
The team was very professional, everything was completed in a timely matter and with accuracy. Actually our was done ahead of time !!!! Great Job
They are amazing, always there for any questions.
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My overall experience was great unfortunately there was a little bit of confusion within the team of how to handle one closing to another one week apart I had asked the same settlement company to hold the funds and use those funds towards my new purchase simple but there were so many hands in the pie. It felt like one hand didn’t know what the other was doing. Things got a little.
Overall it went really well. The team handled the appraisal adjustment and remote notary without any drama. Anne and Darcy were responsive and got me to closing on time. Would definitely recommend them.
As a USMC Veterans, I have been trying to purchase a home for a long time. No matter what I tried it seemed like there were too many doors getting closed on us. Veterans United has been totally the opposite of those other Veterans friendly groups. They guided me and gave me all the information I needed to qualify for a new home. From day one I was treated like a family member and was give the upmost attention. From the time I was introduced to a local realtor to the day we were given the keys, my family and I were taken care of.
I am a founder of a local Veterans group in our community and currently serving as its President. I have informed those who are still renting or thinking about purchasing a home to contact Veterans United first. They have been a blessing to my family and want to make sure their family is taken care of too.
E350
The process was effortless, they did all of the work. Every question answered, every accommodation met. I am extremely pleased with their service.
Larry Burr and the rest of the team did an amazing job. They made refinancing my home effortless and smooth. My wife and I thought it be a painful process, but it was far from painful. We were constantly updated on kept up to date throughout the entire process.
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Dear Veterans United Team,We wanted to take a moment to sincerely thank all of you for the incredible support and guidance you provided throughout our home buying journey. From start to finish, the entire process felt seamless, and that is truly a testament to your team’s dedication, professionalism, and hard workA very special thank you to Dane and Jake. Your communication, responsiveness, and attention to detail made such a difference for us. You both went above and beyond to ensure everything stayed on track, and we always felt informed, supported, and confident every step of the way. What could have been a stressful experience was instead smooth and straightforward because of your efforts.We are so grateful for how quickly and efficiently everything was handled, and even more appreciative of how simple you made the entire process feel. It’s clear that you genuinely care about the people you serve, and that did not go unnoticed.Thank you again to the entire Veterans United team for helping make this exciting milestone possible for our family. We truly appreciate all that you’ve done.With heartfelt gratitude,The Borders Family
Dear John Lyman, Becky Tiek-Shrum, Victoria Wheat - with Veterans United Home Loans
My Team
I cannot thank you enough for helping me find a home. After being homeless, this isn't just a house; it’s a new beginning. Your patience, compassion, and tireless effort restored my faith, and I am forever grateful for your support in my time of need.
You all have changed my life, for me and my FAMILY.
When I was in despair my team gave me their confidence and commitment for the day I would unlock the door to my home!! Their professionalism and dedication did not stop and for this I shed tears of JOY!
Very Humble Thank You
Pam
I here to tell all my Brothers in Arms..... Sit back and just trust this group...... I guarantee .... They got your back !!! TRUST !!!
Excellent service and very friendly.
