I was very pleased with the outcome and their professionalism. I highly recommend them to all Veterans and their families.
Ben, Suzanne, and the rest of the team made this experience great!
Buying a home was a smoother process than we thought, all thanks to the hard work from VU! Thanks Chance & Team, y’all rocked! If you’re going VA then the only choice is VU.
Outstanding service, they communicated everything i needed to know in a clear and concise way. I always heard from somebody either the same day or the next day.
Fantastic support and knowledge from the whole team. Got great help from Nick himself but also Natalie and the rest of his team were always so responsive and helpful. Easy process the whole way.
Very knowledgeable and friendly help with every aspect of the process.
Working with Veteran's United was fairly straight forward, lots of communications, and the "to-do's" made it feel we were always on track. When you work with VU expect a lot of people on your team which has pros and cons. You have a loan specialist, coordinator, and officer all which know of your situation however all have different responsibilities and I experienced posing a question to one when the question was should have been answered by a different team member. I will add all of my questions were responded to and answered either same day or following day.
Made it very simple for us.
Mike, Shane and Neisha were very professional, resilient, proactive and reliable. I would gladly recommend their services to my fellow Marines and Shipmates in the future. Thank you again for your support. I want to give the Veterans United team a show out for all of the heavy lifting and resilience they exhibited getting me and my family into our new home. Mike and his great team…Neisha and Shane were fantastic, as well as the concierge folks. This was a great way to conclude over 41 years in our beloved Marine Corps. God bless and Semper Fi Merry Christmas! Dwayne and Verona Whiteside
They made home buying a breeze!! They made sure I was being taken care of the whole process!
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Experience first-hand why 356,193 homeowners give us a perfect score!
Larry was great to work with
This team goes to work to get your dream house !!! Highly recommend Kara an Sara with their team . Working together they get it done
Very enjoyable experience
The Veterans United team was excellent to work with and made the refinancing process smooth and easy. Carrie Freeman and Nina Eacker were very professional and friendly. They are a great asset to you and for future Veterans United clients. Thanks so much for being great and for the wonderful t-shirt!
Very unorganized, could never get updates or answers about anything in a timely manner. Loan coordinators would only bring up problems the day before they need to be done even after telling us for weeks that nothing needed to be done. One of our loan coordinators would only respond to emails once every couple of days to important questions or information. Went under contract in June and didnt close until the middle of November due to deed issues with the house. Veterans United needed more documentation but would not actually tell us what they needed and lied several times about when they would be obtaining the information so we could get everything done. The Realtor they paired us with was very unresponsive and ignored requests for showings and never actually helped us with anything in any way so we decided to not work with a realtor at all. Overall pretty terrible experience across the board without really any positives other than finally being able to close on the home.
Response from Veterans United
Hi Ian,
I’m really sorry to hear how stressful and drawn out your experience felt. Going that long without clear updates or timely answers isn’t the kind of support you should have during a homebuying process, and I can understand why you’re frustrated. The last-minute requests, delays, and communication gaps you described aren’t what I want for any of our borrowers, and I’d like to take a closer look at what happened. If you’re open to it, please reach at 1-800-212-5200 or ClientAdvocate@vu.com so my team can learn more and help address your concerns.
