Audrey and Bill went above and beyond for us from start to finish! We were working with a very tight closing schedule, and they did everything they could to help us get to the finish line on time. Throughout the entire process, they kept us updated, communicated every step of the way, and made sure we always knew what was happening.What really stood out was how much they genuinely cared about making the process as smooth and stress-free as possible. They went out of their way to help, answer questions, solve problems, and make sure we were happy every step of the way.Buying a home can be incredibly stressful, especially when you’re working with a tight timeline, but having a team that is responsive, proactive, and truly invested in your experience makes all the difference. We are so grateful for everything they did for us and would absolutely recommend them to anyone going through the home-buying process! ⭐️⭐️⭐️⭐️⭐️
My home buying experience with Veterans United was Exceptional. The process was smooth from the beginning to the end.
Crystaline was very forthcoming, told me what I should expect and when, and always responded in a timely manner. She was hospitable, and addressed any concerns that arose. She paid attention to detail, and made me feel like a friend/family member.
Very helpful and kept me informed throughout the process of buying my first home.
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Very easy to work with. Was intimidated with the whole process but the team made it easy to know what was needed to keep the ball rolling. Never felt like i was lost.
Very streamlined and incredibly easy to use!
VU best mortgage company ever & made this otherwise painful process a pleasant one!!Can't thank VU enough for staying on track during this process & appreciate their highly professional team & will most definitely use them in the future if needed & will very much recommend them to any future potential clients!!!Best regards,
Tim Bell
Jason and his team helped expedite our mortgage and get my wife an I moved into our house. Even with hurdles that were outside the control of him and his team he ensured that everything was on schedule and always kept us informed. We’ve bought multiple homes in the past and this was the best experience by far
Melissa Velasquez is a rabid animal of a loan officer in the best possible way. Extremely involved, informative and responsive, and clearly invested in the positive outcome of my loan and buying experience. I would recommend VU to anyone based on her performance alone.
Great
Spencer and his team made the home buying process quick and easy, all while getting me a great deal!
Ryan, Kari and the rest of the Veterans United team were Amazing! We’ve never dealt with a lender that was so customer focused serving veterans. The mortgage process was made easier with the ability to provide the documentation electronically and have Ryan, Kari and team always available for questions and guidance. We closed on our team home quickly without any delays. We can’t say enough great things about the Veterans United team. We highly recommend them to anyone looking for the best VA loan experience. Overall the process was one of the best purchase and mortgage financing experiences I've ever had. I highly recommend Veterans United, Ryan, Keri and Mark.
Ken was my loan officer and he did great. Got us the best rates possible in this crazy time we’re living in. It was a painless process from the very beginning. From Joshua to get our info to the end with Ken and the team. Has been wonderful and I’m sitting our new home. As I’m writing this.
This was my second loan with Aaron. Both times were pleasant experiences. Aaron and Brayden were very professional and engaged throughout the loan process. Due to that, I would absolutely work with VU again.
Jackson and his team did an amazing job answering our questions and guiding us through the process. Many thanks to the talented team that made for a smooth home buying experience!
As the old saying goes, “ if you can’t say anything nice, don’t say anything at all”. Nuff said
Response from Veterans United
Hi David,
I’m sorry your experience left you feeling this way. While you didn’t share the details here, I’d appreciate the opportunity to understand what happened and hear more about where your experience fell short.
If you’re willing to talk with me, please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
