I rate a 5 because my original Loan Officer was very unprofessional and once I reached out and had them reported. Josh the other Loan Officer took over and helped resolve the issue and help close. Josh had been a huge help throughout the process. Very informative, professional, and HONEST. My loan experience was not fantastic. My loan was delayed multiple months due to the negligence of the first Loan Officer. Resulting in reinspections and more money spent than needed. I was in a position where I was uncertain if the loan would close.
Response from Veterans United
Hi Ethan,
Thank you for taking the time to share your experience and for the 5-star rating, even after the difficulties you faced early on. I’m really sorry to hear how stressful the start of your loan process was and that it led to delays and added costs — that’s never the experience we want for our borrowers.
I’m glad to hear that Josh was able to step in, help get things back on track, and provide the kind of honest, professional support you deserved from the start. I’ll make sure your feedback is shared with our leadership team so we can continue improving how we support Veterans and their families throughout the process.
If you’d like to talk more about your experience, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Best experience I’ve had buying a home.
Philip , made my home buying journey very straightforward… without the stress..very professional..thanks again..
My experience with Veterans United was very professional and very helpful with the whole process and would recommend using them for any veteran or military affiliation.
Very fast, helpful and thorough.
You can tell Chris really cares about his customers and will do anything to make sure they feel comfortable. There was never an ounce of negativity and he always had clear answers to everything I asked. Loan officers, take notes!!The mortgage world would be a better place if everyone was like Chris! And his amazing team
Don't waste your time and/or having your credit ran by anyone else, go with Veterans United! You'll be happy you did!
Every this was fast , at times hectic but went smooth . 👌
Veteran United did an amazing job. The team was amazing and helped me with every part of my journey. This is the third time I have purchased a home and this was hands down the best experience I have ever had.
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I had an excellent experience throughout my home loan process. The team was professional, knowledgeable, and always kept me informed every step of the way. They made what could have been a stressful experience feel smooth and straightforward. I truly appreciated their clear communication and commitment to getting everything done on time.
Veterans United is an great organization which goes beyond the call of duty to serve Veterans. This new home purchase is truly something I can call my own.
I honestly cannot put into words how grateful my wife and I are with VU. There were so many ups and downs with the loan process and, no matter what, my team was always there to support us and guide us through. Literally, to the very end. I would recommend VU to EVERYBODY who’ll ask.
Appreciate the continued check ins and ease of use.
