Lay the entire process out as early as possible. Over communicate everything. Once you have documents requested; don't lose them or ask for the same documents over and over again unless they are absolutely necessary. We were not sure of our loan status for a long time. Were not sure if anyone was working the loan. Over communicate and anticipate....
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Experience first-hand why 368,559 homeowners give us a perfect score!
Too many people involved maybe just one or two on your end.
The process was really easy and straight-forward all the way through the closing process. After we had closed, I called to set up automatic payments, and VU had already sold the rights to my mortgage to Wells Fargo, preventing me from setting up aut0-draft for "two to four weeks" plus the Wells Fargo paperwork process. For service members with high optempo, waiting up to 4 weeks without being able to set up automatic payments adds to an already strenuous process. It would have been much better if VU had asked me to set up auto-draft prior to selling the rights to my loan.
