The process was really easy and straight-forward all the way through the closing process. After we had closed, I called to set up automatic payments, and VU had already sold the rights to my mortgage to Wells Fargo, preventing me from setting up aut0-draft for "two to four weeks" plus the Wells Fargo paperwork process. For service members with high optempo, waiting up to 4 weeks without being able to set up automatic payments adds to an already strenuous process. It would have been much better if VU had asked me to set up auto-draft prior to selling the rights to my loan.
See all 462,558 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.
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