Working with Veterans United, especially Shane, Erica, Becca, and Taylor, was an incredible experience. They made the entire home-buying process seamless, and we always felt like we were in good hands. We couldn’t be happier with our decision to choose VU again for our second home!
Thanks for all your help
As a first time home buyer I learned a lot and everyone did a great job at helping me through this process and answering all my questions! 👍🏾
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I have worked with Michael Pitts since our very first home back in 2011, and his patience and professionalism is beyond standards!
Excellent
All members were great to work with, I would also like to highlight the wonderful work ethic and attention to detail for Michael Nickel. This individual was absolutely great to work with, to ensure everything was addressed with ease. Thank you very much for all your efforts.
The entire team was great to work with. They answered all of our questions, kept in communication, and help ease our worries with the entire process.
I would personally prefer if I received all the todo list at once instead of in parts that way I can do everything on one day of doing some here and there and last minute to do list I’m not a fan of.
Daren and his team are absolutely phenomenal and I will not only recommend him by name to people I know looking to buy or refinance, but if I’m ever in the position to refinance or buy he will be my go to!!
I believe that being a home owner is still an American dream. I would love to continue getting my interest rate down so that I, a single grandparent can not only manage my mortgage better but have more opportunities to do things with my granddaughter. Disney World would be nice.... keep up the hard work VU and I know we will get there.
Can't say enough! You guys are awesome.
I truly did not know what to expect, but my team made it easy. Everyone was so attentive and knowledgeable. I enjoyed the process.
Veterans United is an amazing company! I worked with Chris Lunn and his and they did not disappoint. I had a green and easy experience so thank you guys for everything!
I would not recommend VU because I felt like I was just treated like a number and not a person. Also, I don't like the fact that they use veterans in the title, but they are not associated with any Veterans associations.
Response from Veterans United
Hey Robert,
I'm really sorry to hear that your experience with us left you feeling like just a number. That’s the last thing we want for anyone who works with us. You deserve to feel respected and valued throughout the home loan process, and it’s clear we fell short here.
I also want to address your concern about our name. While we aren't officially affiliated with a veterans organization, our mission has always been to serve those who've served our country by providing personalized home loan services for veterans and their families. We take that responsibility seriously, and I’m sorry if that wasn’t your experience.
We’d love the chance to learn more about what specifically happened during your loan process, and if you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com.
